Computer Keeps Restarting

[Chris M]

Hello there

my aunty phoned me up this morning asking for help,

firstly i should tell you that she downloaded windows sp
2 yesturday and left it running while she went out (she
has broadband)

now today, after turning the computer off it keeps
restarting. it restarts, after when the computer has
loaded and you select a user account to log onto, then
when that is partly loaded it restarts.

any suggestions as to what may be causing this and how i
could solve her problem?

thanks a lot

chris

 

[Rock]

Hello there

my aunty phoned me up this morning asking for help,

firstly i should tell you that she downloaded windows sp
2 yesturday and left it running while she went out (she
has broadband)

now today, after turning the computer off it keeps
restarting. it restarts, after when the computer has
loaded and you select a user account to log onto, then
when that is partly loaded it restarts.

any suggestions as to what may be causing this and how i
could solve her problem?

thanks a lot

chris

How to remove Windows XP Service Pack 2 from your computer
http://support.microsoft.com/?id=875350

Then review these docs:

What to Know Before You Download and Install Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

Get the Latest Updates and Information from Your PC Manufacturer Before
Installing Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/sp2/oemlinks.mspx

Using programs and hardware with Service Pack 2 (SP2)
http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2swhw

If running Office 2003 make sure you have the latest Service Pack
http://office.microsoft.com/home/default.aspx

Windows XP Service Pack 2 Support Center
http://support.microsoft.com/default.aspx?scid=fh;EN-US;windowsxpsp2

 

[Guest]

I had the same problem and the only way I got it to work was to turn off my
EZArmor firewall and use the Windows firewall. I have two other computers
that I am able to use the EZ firewall but for some reason one won't. weird.