Computer keeps restarting before the welcome sign comes in

[Ankit Shah]

Hi everyone,

I was fixing my friends computer. He has HP pavilion with
P4 2.0G, 512 MB Ram. He has XP Home. I install Spy Bot
Search and Destroy and clean out all 300 spy ware, I also
install norton antivirus 2004. I installed it and went in
safe mode to scan the hard drive. It found 32 malwares.
It could not deleted the spyware, and malware, so I
started deleted them manually, by searching for the file
name and hitting the delete key. I also deleted all the
infected files in quarinteen. Then i restarted my
computer and after windows xp logo it will restart the
computer. I tried to go in safe mode and did the same
thing. Is there any solution to this problem. Please let
me know. I don't know what to do. My friends computer has
a lot important data on it. Can you please let me know
what I need to do.

Ankit Shah

 

[Malke]

Hi everyone,

I was fixing my friends computer. He has HP pavilion with
P4 2.0G, 512 MB Ram. He has XP Home. I install Spy Bot
Search and Destroy and clean out all 300 spy ware, I also
install norton antivirus 2004. I installed it and went in
safe mode to scan the hard drive. It found 32 malwares.
It could not deleted the spyware, and malware, so I
started deleted them manually, by searching for the file
name and hitting the delete key. I also deleted all the
infected files in quarinteen. Then i restarted my
computer and after windows xp logo it will restart the
computer. I tried to go in safe mode and did the same
thing. Is there any solution to this problem. Please let
me know. I don't know what to do. My friends computer has
a lot important data on it. Can you please let me know
what I need to do.

Of course, there is no way to know exactly what you deleted. The best
thing to do is to either 1) if your friend's computer has two cd
drives, one of which is cd-rw, you can boot with Knoppix (a Linux
distro that runs from cd) and burn his data to cd-r's with k3b; 2)
remove the hard drive and slave it in another machine and copy the data
off, burn to cd-r. Make sure to virus scan the data before putting it
on a clean machine.

After you've rescued the data, either do a Repair Install or just format
the drive and clean install Windows.

Malke