Computer keeps freezing

[Guest]

My computer keeps freezing when I am on the internet. Sometimes when I am on
AOL at the top the computer it says AOL (Not Responding). I have symatec
anit-virus and windows security through aol could this be causing the problem
because I have both of these and if so, what do I need to do to fix it or
what else may the proble be?

 

[Malke]

My computer keeps freezing when I am on the internet. Sometimes when I
am on AOL at the top the computer it says AOL (Not Responding). I have
symatec anit-virus and windows security through aol could this be
causing the problem because I have both of these and if so, what do I
need to do to fix it or what else may the proble be?

Please go through all the preparatory work and at least some of the
malware removal steps here:

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke