Completely remove program

Y

your-it

I tried to uninstall a program that had no uninstall portion associated with
it.
I used the "Add / Remove Programs" in the control pannel and got a message
"Setup cannot be installed because there was a problem authenticating your
Microsoft Windows Installer."

I have the newest Microsoft recommended version of Windows Installer and it
worked / works with any and all other programs.
I have downloaded the WICU (Windows Installer Clean Up) program and used it
to remove Norton Systwem Works from its list.

I e-mailed the tech support for the program and got several solutions that
did not help me to remove the program. I am now stuck with a program
which after a year of trying to remove I took it upon myself to DELETE it
from the hard drive.
I have most of it removed execpt: There are some registry items that I
cannot remove.
I get " Cannot delete -Symantec- CommonClient.ccSetMgr.SettingsService:
Error while deleting key."
This error message occurs for every leftover registry key that I try to
delete.

I can not install any part or portion of a newer version of this program or
re-install the same version of the program, when I try to install a newer
version or re-install the same version I get the message "Setup cannot be
installed because there was a problem authenticating your Microsoft Windows
Installer." .

When I go the Control Pannel the program is still listed there,when I try to
remove it I get the message "Setup cannot be installed because there was a
problem authenticating your Microsoft Windows Installer."

Is there a way to "completely" remove the parts and portions of the program
that I attempted to delete?
 
N

nass

your-it said:
I tried to uninstall a program that had no uninstall portion associated with
it.
I used the "Add / Remove Programs" in the control pannel and got a message
"Setup cannot be installed because there was a problem authenticating your
Microsoft Windows Installer."

I have the newest Microsoft recommended version of Windows Installer and it
worked / works with any and all other programs.
I have downloaded the WICU (Windows Installer Clean Up) program and used it
to remove Norton Systwem Works from its list.

I e-mailed the tech support for the program and got several solutions that
did not help me to remove the program. I am now stuck with a program
which after a year of trying to remove I took it upon myself to DELETE it
from the hard drive.
I have most of it removed execpt: There are some registry items that I
cannot remove.
I get " Cannot delete -Symantec- CommonClient.ccSetMgr.SettingsService:
Error while deleting key."
This error message occurs for every leftover registry key that I try to
delete.

I can not install any part or portion of a newer version of this program or
re-install the same version of the program, when I try to install a newer
version or re-install the same version I get the message "Setup cannot be
installed because there was a problem authenticating your Microsoft Windows
Installer." .

When I go the Control Pannel the program is still listed there,when I try to
remove it I get the message "Setup cannot be installed because there was a
problem authenticating your Microsoft Windows Installer."

Is there a way to "completely" remove the parts and portions of the program
that I attempted to delete?

Did you tried to run the Norton removal tools? I will take it you tried but
I will give you the link again:
Norton Removal Too
http://service1.symantec.com/SUPPOR...f=tsgeninfo.nsf&view=docid&seg=hm&lg=en&ct=us

Systemworks error

http://norton.lithium.com/norton/board/message?board.id=other&message.id=3141

Manual Removal:
Open the Windows Explorer and try to locate the folders for Norton and
remove them by Pressing SHIFT + Delete Key.
Then Run this Tool to clean up the orphans Files, folders left behind. Also
try to run the Registry option to clean the keys left.
CCleaner v2.17.853 - Slim
http://www.ccleaner.com/download/builds/downloading-slim
Run it and then Run disk clean up on the C:\ drive.
HTH,
nass
 
Y

your-it

nass - (http://www.nasstec.co.uk),
Hi nass,
The Norton Removal tool I tried a year ago didn't do anything however this
NRT worked excellently, completely and the CCCleaner tool works like a
dream!!!

Dude you nailed this one out of the park !!

Thanks a million !
 
N

nass

Glad to Help and you are welcome.
Regards,
nass

your-it said:
nass - (http://www.nasstec.co.uk),
Hi nass,
The Norton Removal tool I tried a year ago didn't do anything however this
NRT worked excellently, completely and the CCCleaner tool works like a
dream!!!

Dude you nailed this one out of the park !!

Thanks a million !
 

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