Comp restarting

[Guest]

Hello. My comp has been restarting all by itself a few weeks back, with the
error msg:

BCCode: 10000000a BCPI: FFBDFFDO BCP2:0000002 BCP3:00000000
BCP4:804F8AFC OSVer: 5_1_2600 SP:2_0 Product: 256_1

The files involved are: WERds40.dir0d/miniII2805.01.dmp, and another
sysdata.xml file, both located in my temp document folder.

Currently on a intel pent4, winxp sp2, 2.8ghz, 512 ram cpu. Please assist. =)

 

[Carey Frisch [MVP]]

Computer stops or continually restarts with ATI RADEON video adapter
http://support.microsoft.com/default.aspx?scid=kb;en-us;318023

Perform the following maintenance:

New! Windows Live Safety Center! (beta)
http://safety.live.com/site/en-US/default.htm

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/?­id=827315

Download Ad-aware SE and scan your PC for the presence of sp­yware:
http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

Symantec Security Check
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym&plfid=23&pkj=RRJXPKXYSHMSPCSIZME

Microsoft Windows AntiSpyware
http://www.microsoft.com/downloads/...a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en

Here's what you can do to enhance the security on your PC
http://www.microsoft.com/athome/security/protect/windowsxpsp2/Default.mspx

4 Ways to Speed Up Your Computer's Performance
http://www.microsoft.com/atwork/getstarted/speed.mspx

How To Verify Unsigned Device Drivers in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308514

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;316434

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

-------------------------------------------------------------------------------------------

:

| Hello. My comp has been restarting all by itself a few weeks back, with the
| error msg:
|
| BCCode: 10000000a BCPI: FFBDFFDO BCP2:0000002 BCP3:00000000
| BCP4:804F8AFC OSVer: 5_1_2600 SP:2_0 Product: 256_1
|
| The files involved are: WERds40.dir0d/miniII2805.01.dmp, and another
| sysdata.xml file, both located in my temp document folder.
|
| Currently on a intel pent4, winxp sp2, 2.8ghz, 512 ram cpu. Please assist. =)

 

[Gerry Cornell]

You are getting what is commonly called a blue screen of death message.
However, I am not sure where you are getting the details of the error
message from as the interesting part is not there. You can stop the restart
process temporarily to enable you to capture the post the full text.
I suggest you Disable automatic restart on system failure. This should
help by allowing time to write down the STOP code properly. Right click
on the My Computer icon on the Desktop and select Properties, Advanced,
StartUp and Recovery, System Failure and uncheck box before
Automatically Restart.


Enable automatic restart on system failure after you have captured /
copied the message in a further post here.


An error report should also appear in the System log of Event Viewer.
You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. Please post a copy of that report.


HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;enus;308427&Product...


A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message(email) and do a paste into the body of
the message. This will paste the info from the Event Viewer error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.


Hope this helps.


Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA


Using invalid email address


Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.





~~~~~~~~~~~~~~~~~~~~~~~~

 

[David Candy]

Treat your error as a 0x0000000a error.

Type verifier in Start Run, follow the wizard but choose All Drivers. This will slow down your computer and cause more blue screen crashes but will pinpoint what is causing the crash (if the original error message didn't). Once you fix it you rerun verifier and turn it off.

If you can't start after enabling verifier
choose Last Known Good Configuration at the Failed Boot menu (which will
start without verifier).


You will be creating a crash dump file in c:\windows\minidump every blue screen. Make sure you are set to record minidumps (Small Memory Dumps) - type it in Help to see how.

Then

If you have the XP SP2 Security Update CD (else see
http://www.microsoft.com/whdc/­devtools/debugging/symbolpkg.m­spx
)


Install symbols from <CD Drive Letter>:\SUPPORT\SYMBOLS

Download
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx

Load the crash dump file into windbg
and read what it says. You may need to tell it where the symbols are. Read it.
Type
!Analyze -v
into Windbg's command line.
(this will hopefully tell you the faulty component)

If the above is too technical then email the crash dump files to david @ mvps.org. Don't send me lots of them. Just the one from your last crash after you turn verifier on. And only one per mail.

You can look up specific details here
http://msdn.microsoft.com/library/d..._ea8b9fd0-2d81-4a04-a7ed-c1c6a80bd501.xml.asp

If it indicates faulty memory might be the cause you can get a memory tester
here
http://oca.microsoft.com/en/wi­ndiag.asp


If it mentions a core windows system file, meaning it a MS fix is required,
upload a minidump to

http://oca.microsoft.com

Also try typing the main error code in Help while online (ie,
Stop 0x50
and also try in the 8 digit form
stop 0x00000050)
and if there are too many hits use a filename if available. Generally memory
addresses are different for each computer (as each computer has a different
mix of drivers) so parameters that are memory addresses aren't that useful for searching, but NTStatus codes are (plus you can look them up here http://cvs.sourceforge.net/viewcvs.py/mingw/w32api/include/ddk/ntstatus.h?rev=1.2).

If this doesn't work try

Get your XP CD and install Windows Support Tools.


Type in start run after installing and rebooting


pstat > "%userprofile%\desktop\driverl­ist.txt"


The last table in this file is a list of loaded drivers. Other things apart
from hardware uses drivers. Post the list of drivers (the last table only -
REPEAT THE LAST TABLE O N L Y ) or match the fault address to the driver.

This will allow you to match memory addresses to a driver.

 

[Guest]

Hi Carey, I have just used the Live Safety site that you mentioned in the
above post and at the end of the scan I got a page offering the beta download
of the program but only to residents in the US.

I live in England so I am unable to get this program, can you tell me why it
is unavailable outside the US and if it will be released into the wider world
in the near future?.

Thanks for your time with this question,

Bren