Client computer won't connect to internet ATTN: Joe Crown

  • Thread starter Thread starter Loring Hutchinson
  • Start date Start date
L

Loring Hutchinson

I poster a followup on the original post. thought you might have
missed it so here's where I'm at:


I ran steps 2,3,4 and 5 as you outlined below and all 4 steps worked
fine.

When I try to connect to the internet using Firefox or Internet
explorerI get the following erroe message. "This program has performed
an illegal operation and will shut down"

Isn't the fact that I can ping google and netzero indicate that
somepart of my internet connection is worling?

TIA

Loring H
----------------------------------------------------------------------------------------------------------------------
Here's my setup.

Host computer P4 running Win XP (home edition), Norton Antivirus 2005
From your Windows 98 computer do the following steps.

1) Go to start | run | type in "command" (without the quotes) | click
on
OK. (No results from this other then a black Windows opens up.)

2) Type in "ping www.google.com" (without the quotes) & press enter



3) Type in "ping www.netzero.net" (without the quotes) & press enter



4) Type in "ping 216.239.57.99" (without the quotes) & press enter
(this
is www.google.com)



5) Type in "ping 64.136.29.230" (without the quotes) & press enter
(this
is www.netzero.net)



If on steps 2 & 3 you received unknown host, while steps 4 & 5 give
you
replies you need to do the following. (Please note you will need to
have either your Windows setup files copied to your hard drive already
or a copy of your version of Windows 9x on CD-ROM)

Start | Settings | Control Panel | Network.

6) On the Configuration tab, click Add, click Protocol, and then click
Add.

7) In the Manufacturers box, click Microsoft, in the Network Protocols
box, click TCP/IP, and then click OK.

8) Click OK, and then click Yes when you are prompted to restart your
computer (if you are not prompted to restart your computer, do so
manually).

9) check to see if you can connect to the Internet

10) If you can't do the remaining steps of 241344. It can be found at
the following address.

http://support.microsoft.com/kb/241344
-------------------------------------------------------------------------------------------------------------------


Client computer P3 running Win 98, 2nd ed, NOD 32 Antivirus

Internet connection: Earthlink Satellite system (2 way)

Network set up: network cards, Ethernet cable, Wingate software

Both systems running fine no problems accessing interenet.

The Antivirus software on the client computer was installed by my well
meaning (??) son in law and it became out of date. I removed the
software, (using the add/remove function on the control panel) I
installed Norton 2005, but when it came to the point in the
installation procedure to go online to get a live update for the
Norton I discovered I could not connect to the internet with the
client computer. Also no email connection possible.

I removed Norton software, but still can't get on line. I can ping
from the host computer to the client computer and vice versa.

By the way I am using network cards, Wingate software, etc for my
network setup due to the unique sensitivities of the satellite hookup.
(it seems to be very sensitive with both a transmit and receive
modem). Of course, Earthlink doesn't want to get involved in solving
network problems. They say the satellite system is working as
advertised and they do not get involved in network setups.

Any inputs/suggestions will be appreciated.
 
Since you can ping from that computer you have a working TCP/IP stack.
When I supported Windows 98 & Windows ME the most common cause of
Internet problems was a broken TCP/IP stack which is why I said to try
that. In this case since you have an error message that sounds like a
crashing program I'm guessing it is a Windows 98 issue that needs more
troubleshooting in a Windows 98 newsgroup.

Loring said:
I poster a followup on the original post. thought you might have
missed it so here's where I'm at:


I ran steps 2,3,4 and 5 as you outlined below and all 4 steps worked
fine.

When I try to connect to the internet using Firefox or Internet
explorerI get the following erroe message. "This program has performed
an illegal operation and will shut down"

Isn't the fact that I can ping google and netzero indicate that
somepart of my internet connection is worling?

TIA

Loring H
----------------------------------------------------------------------------------------------------------------------
Here's my setup.

Host computer P4 running Win XP (home edition), Norton Antivirus 2005
From your Windows 98 computer do the following steps.

1) Go to start | run | type in "command" (without the quotes) | click
on
OK. (No results from this other then a black Windows opens up.)

2) Type in "ping www.google.com" (without the quotes) & press enter



3) Type in "ping www.netzero.net" (without the quotes) & press enter



4) Type in "ping 216.239.57.99" (without the quotes) & press enter
(this
is www.google.com)



5) Type in "ping 64.136.29.230" (without the quotes) & press enter
(this
is www.netzero.net)



If on steps 2 & 3 you received unknown host, while steps 4 & 5 give
you
replies you need to do the following. (Please note you will need to
have either your Windows setup files copied to your hard drive already
or a copy of your version of Windows 9x on CD-ROM)

Start | Settings | Control Panel | Network.

6) On the Configuration tab, click Add, click Protocol, and then click
Add.

7) In the Manufacturers box, click Microsoft, in the Network Protocols
box, click TCP/IP, and then click OK.

8) Click OK, and then click Yes when you are prompted to restart your
computer (if you are not prompted to restart your computer, do so
manually).

9) check to see if you can connect to the Internet

10) If you can't do the remaining steps of 241344. It can be found at
the following address.

http://support.microsoft.com/kb/241344
-------------------------------------------------------------------------------------------------------------------


Client computer P3 running Win 98, 2nd ed, NOD 32 Antivirus

Internet connection: Earthlink Satellite system (2 way)

Network set up: network cards, Ethernet cable, Wingate software

Both systems running fine no problems accessing interenet.

The Antivirus software on the client computer was installed by my well
meaning (??) son in law and it became out of date. I removed the
software, (using the add/remove function on the control panel) I
installed Norton 2005, but when it came to the point in the
installation procedure to go online to get a live update for the
Norton I discovered I could not connect to the internet with the
client computer. Also no email connection possible.

I removed Norton software, but still can't get on line. I can ping
from the host computer to the client computer and vice versa.

By the way I am using network cards, Wingate software, etc for my
network setup due to the unique sensitivities of the satellite hookup.
(it seems to be very sensitive with both a transmit and receive
modem). Of course, Earthlink doesn't want to get involved in solving
network problems. They say the satellite system is working as
advertised and they do not get involved in network setups.

Any inputs/suggestions will be appreciated.
Click to expand...

--

Don't pay malware vendors - boycott Sony & Symantec for helping them

Please do not contact me directly or ask me to contact you directly for
assistance.

If your question is worth asking, it's worth posting.

If it’s not worth posting you should have done a search on
http://www.google.com/ http://www.google.com/grphp?hl=en&tab=wg&q= or
http://news.google.com/froogle?hl=en&tab=nf&ned=us&q= before wasting our
time.

If I sound hostile or arrogant you need to read the following before
posting a question "How To Ask Questions The Smart Way" at
(The site I've linked
to just has this article I think people should read before posting a
technical question.)
 
I finally got my system up and working.

As I mentioned I had been using a piece of software called "Wingate"
for my host/client setup. That, coupled with the NOD32 Antivirus that
I removed must have been causing a file conflict somewhere. Out of
frustration I finally saaid to myself. :Self, you got nothing to lose
by starting over" I removed all the Wingate file, Removed the Nod32
files and started at square one with the Win XP network wizard.
Followed all the steps and bingo, back on line.

Thanks again for your help.

Loring H
 
Back
Top