charting problem in Excel 2007

[Guest]

MS has identified a problem with very slow charting in Excel 2007 for certain
conditions. A hotfix has apparently been developed to solve this problem.
Here is the link:
http://support.microsoft.com/kb/938538/en-us

My question is: how do you get the hotfix? I have struggled with very very
slow charting for several months and would very much like to get it. But I
don't know how to get it without going through a paid MS support number. Any
suggestions from MS MVP's or real MS folks?

Thanks,
mk

 

[Guest]

From the page:
To resolve this problem immediately, contact Microsoft Customer Support
Services to obtain the hotfix. For a complete list of Microsoft Customer
Support Services telephone numbers and information about support costs, visit
the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will apply
to additional support questions and issues that do not qualify for the
specific update in question.

 

[Jon Peltier]

When I contacted the MS Support phone number, I mentioned the KB number, and
they emailed me a link to the hotfix. I had to assure them that I understood
the hotfix had not been exhaustively tested. Relatively painless.

I experienced only a small incremental improvement in charting with the
hotfix installed.I must point out that I did not systematically test the
hotfix, but just tried with one of the big chart files that had given me
fits. YMMV.

- Jon

 

[Guest]

Thank you Jon, very helpful. Especially info on how much improvement was
achieved. You can ignore my request for "how did you get the Hotfix" that I

 

[Guest]

When I called to get access to the hotfix, MS attempted to tell me I needed
to pay for support, etc. As soon as I mentioned the word "hotfix" the
payment discussion ended and I was transferred to support and had the e-mail
for the hotfix in minutes. The hotfix worked great for me and has changed
Excel 2007 from completely unusable to what I would expect.