Changes are not saved on files

[Guest]

Hi,

Sometimes when files are closed after beeing saved and then the user open
this file, the last changes are not present (like user didn't save it).
This happens on netwerk drive but also on local drive.
We have also an antivirus but the searches on the antivirus support don't
give anything.
We experience that on windows2000 machines with OfficeXP and with WindowsXP
machines with office2003.
Any ideas are welcome.
Thanks

 

[Dave Peterson]

I would suspect that the user isn't opening the file that he/she saved.

This used to happen a lot with people who would open email attachments, make
changes, save and close, and then reopen the email attachment.

Depending on the email client, the user could be reopening the original
attachment--not the saved version.

If that's what's happening, tell the user to save the attachment to a nice
folder, then open from there.