CD-RW and DVD-ROM disappeared in Vista Home Premium

[Guest]

It started when I first installed Vista Home Premium. Some days the DVD-ROM
wouldn't show up in Device Manager or My Computer and then some days both the
DVD-Rom and CD-RW wouldn't show. I could restart the computer and they would
show up, but the next day they wouldn't be there again.

Well now they don't show up at all and restarting doesn't help anymore. I
would probably just reformat from my original factory restore disc and just
go with XP Home, but I don't know whether it will even boot from the CD-Rom
with the way Vista has lost the drivers. I also hate to throw away the $159 I
paid for this OS.

If you have any ideas, I would appreciate really appreciate the help.

 

[Guest]

Thanks for the tip, but I hate to uninstall iTunes. I guess I could and just
use my old XP machine for iTunes stuff.

 

[Guest]

Well no luck after uninstalling iTunes. Uninstalled, restarted the computer
and still no CD-ROM or DVD-ROM.

Thanks anyway though.

 

[Frank]

It started when I first installed Vista Home Premium. Some days the DVD-ROM
wouldn't show up in Device Manager or My Computer and then some days both the
DVD-Rom and CD-RW wouldn't show. I could restart the computer and they would
show up, but the next day they wouldn't be there again.

Well now they don't show up at all and restarting doesn't help anymore. I
would probably just reformat from my original factory restore disc and just
go with XP Home, but I don't know whether it will even boot from the CD-Rom
with the way Vista has lost the drivers. I also hate to throw away the $159 I
paid for this OS.

If you have any ideas, I would appreciate really appreciate the help.

Do this:
1) click the start menu
2) click on "run"
3) type "regedit" and click ok
4) go to string key
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5) delete "upper filters" and "lower filters in the right side window.

Then reboot and you should be good to go.
Frank

 

[Peter Foldes]

http://support.microsoft.com/default.aspx?scid=kb;EN-US;320553

 

[Ed]

The 1st time this happened, I did a complete Vista Premium re-install, the
2nd time I just did system restores until I got then driver back. Company
(ACER) says that my notifaction was the first time they had heard of this
and so could not give me an answer. So each morning I first ensure a restore
point is created and do not put any data on the C: partition and save msgs I
want to the Data partition, copy data over to an external USB drive. A
complete pain in the butt, but I lost quite abit of important information
with the first re-install. My system told me that the correct driver was
install, but simply not working. Don't blame your computer, welcome to the
Vista Mystery Weirdness Group.


http://support.microsoft.com/default.aspx?scid=kb;EN-US;320553

 

[Doris Day - MFB]

Do this:
1) click the start menu
2) click on "run"
3) type "regedit" and click ok
4) go to string key
"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5) delete "upper filters" and "lower filters in the right side window.

Then reboot and you should be good to go.
Frank

Yep, the Windoze way ... reboot! <snort>

Love and Kisses,
Doris

 

[Guest]

Neither of those fixes help me. The first (deleting the upper and lower
filters in the registry) didn't help and the second is impossible because the
devices don't even show up in Device Manager. I can click on the question
marks because there are none there.

Thanks anyway.

 

[Spocks Buddy]

frank....

Sorry to be so irritating in the past...

im really not a bad person..... I hope you are ok and feeling well.....

 

[Bill]

It started when I first installed Vista Home Premium. Some days the
DVD-ROM
wouldn't show up in Device Manager or My Computer and then some days both
the
DVD-Rom and CD-RW wouldn't show. I could restart the computer and they
would
show up, but the next day they wouldn't be there again.

Well now they don't show up at all and restarting doesn't help anymore. I
would probably just reformat from my original factory restore disc and
just
go with XP Home, but I don't know whether it will even boot from the
CD-Rom
with the way Vista has lost the drivers. I also hate to throw away the
$159 I
paid for this OS.

If you have any ideas, I would appreciate really appreciate the help.

Not sure if this is the same scenario - but twice in the past two days I
"lost" my CD/DVD Burner after trying to install a downloaded program. Both
times I did a restore to the last good configuration and the drive returned.

Ironically the program I downloaded was Nero Vista version.

HTH

Bill

 

[Rock]

I've had this problem for many months and it's been going on for years.
I know that this a Windows Vista forum, I have Windows XP and I see that
the problem is now carried into Vista. Micorsoft should really fix this
problem. It started after installing a Windows update when I had Nero
6.3 installed. Unfortunately, I don't know what update it was nor
exactly when it started. I uninstalled Nero and got my drive back. I
later installed iTunes and the drives disappered again. The above
mentioned script does work but it disables Nero, iTunes and Roxio as
the fix. I am running Windows XP SP2 on a Toshiba 1955-s804 laptop.
After running the script all drives come back but iTunes no longer
works and must be reinstalled. When that is done the drives disappear
again. This also happens when I install Nero Burning Rom 6.3 and I have
heard that it is also the case with Roxio. This is not an iTunes, Nero
or Roxio issue, this is a Windows issue. Anybody have a fix that will
let iTunes install and not have the drives disappear?

You should be posting this to an XP newsgroup.
microsoft.public.windowsxp.general

 

[Rock]

Sorry to post to this Vista forum but I just wanted your readers to know
that this issue has been going on for years and is now carried over to
Vista. I have posted to XP forums and have not found an acceptable
answer. Microsoft has a fix that will restore your drives to work in
Windows but your drives will be disabled as soon as you install third
party CD or DVD software. This to me is not an acceptable fix. Why
would you have an operating system that can only operate its own way.
I will not post to this forum again as I am not a Vista user but, I'm
hoping for a fix to this problem and the more people are aware of it
the better the chance of finding a fix.

Well I've never had a problem. I have seen many posts where folks have
issues with disappearing CD/DVD drives and there are several standard fixes
that work well in most cases. The same seems to be the case with Vista.