CD error message

[rridge]

Each time I try to start Windows Media Player, the
following error message displays: An internal application
error has occurred. I cannot use the CD drive for
anything. This malfunction began two weeks ago on my
home computer that only I have used, without problem, for
3 years , a Dell 4300S with XP Home operating system.
Your advise will be appreciated. Jerry Brown

 

[Guest]

You did not state what version of WMP you are using, 8 or 9
You can try a Restore of your system, you can go back up t
90 days. Or, reinstall WMP8 or 9 over top of itself
Start/All Programs/Accessories/System Tools/System Restor
Or if using WMP
WMP Mini-FA
http://www.nwlink.com/~zachd/pss/pss.html#wmp8repair

 

[Chris Lanier [MVP]]

If you get an "Internal Error" while launching Windows Media Player it is
likely not installed correctly. You will want to re-download a copy of the
player and then install it over your installation. It can be downloaded at
http://tinyurl.com/2qja5.

It you are still getting the error after you know the player is installed
properly then it is being caused by something external to Windows Media
Player.

If you have installed any "Codec Packs" at any time they might also cause
this. It doesn't matter if you have uninstalled it, because the uninstaller
for these third party codec packs only work about 2% of the time.

Now, if it's not the player itself and you have not installed any codec
packs at any point then the problem is most likely your video or audio
drivers. To test this launch mplayer2.exe (Start>>Run>>Type "mplayer2.exe")
and see if you can play video and audio files without issues.

If you run into an issue then it's also likely causing issues with WMP 9
also. Reinstall both the audio and video drivers to fix that.

If that doesn't do it it's could be the CD-ROM driver doing it. Please see
http://tinyurl.com/32s5j for help fixing that.

If none of the above helps you will want to ask real Product Support. See
http://tinyurl.com/36lmt.