cd drive not being recognised

[Guest]

My CD/DVD drive is suddenly not working on my new laptop. I get an error
message when i go to Device manager



Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)

Click 'Check for solutions' to send data about this device to Microsoft and
to see if there is a solution available

 

[Andyc]

Try this fix
http://support.microsoft.com/kb/929461/en-us
Was up till 5 am wed morning finding the fix.
It does work.

 

[Guest]

Thank you. That is very helpful and get mines working. I tried the helpline
from microsoft and they are so useless. I will use this discussion group in
the future.