Category retention

[Guest]

I read in this forum that the categories are now seen as personal, IE should
remain on the client side... I have used categories to assign emails in a
common inbox to different agent. Using categories was a simple way to ensure
that the items were handled by only by one agent AND since Outlook retained
the categories for the emails during a conversation the same agent could
continue working the same topic as it came back in.
So here is my dilemma:
As Microsoft introduced the Color Categories in Office 2007 there appears to
be a difference to how the categories are handled by Outlook/Exchange 2007
compared to earlier versions. What I need is to retain the categories not
only when I reply to an email but also when the other person replies to me.
(I realize that this only worked as long as the email stayed within the
Exchange Server network but for my needs that is ok since this is an internal
corporate function).
Is there a way to solve this with categories and 2007? What are the other
alternatives that you, the user group, are using?

Thanks for your time and any assistance

 

[Michael Bauer [MVP - Outlook]]

By default, categories are deleted by a rule. So, check your rules wizzard
please.

--
Viele Gruesse / Best regards
Michael Bauer - MVP Outlook
The tool for Outlook Categories:
<http://www.vboffice.net/product.html?id=2006063&cmd=detail&lang=en&pub=6>


Am Tue, 25 Sep 2007 10:32:02 -0700 schrieb Fredrik:

 

[Guest]

Thank you for your reply!
Unfortunately it does not handle/address the "other end" of the chain. IE
when the other party responds to my email their client will remove the
categories and I lose the tracking ability.
How do I get around that without having to update all the clients in an
Enterprise company?

 

[Michael Bauer [MVP - Outlook]]

Maybe with Group Policies in an Exchange environment? First, I'd check for
one client if the rules really are responsible.

--
Viele Gruesse / Best regards
Michael Bauer - MVP Outlook
Organize eMails:
<http://www.vboffice.net/product.html?id=2006063&cmd=detail&lang=en&pub=6>

Am Wed, 26 Sep 2007 13:14:01 -0700 schrieb Fredrik:

 

[Guest]

No policy that I could find... however I did find this:

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences]
"AcceptCategories"=dword:00000001
"SendPersonalCategories"=dword:00000001

it would appear to take care of my outbound issue… now I just need to figure
out how to keep the categories on replies sent back to me.
Any idea how that can be done without applying the above entries to all
systems in my enterprise?

 

[Michael Bauer [MVP - Outlook]]

That's controlled by every client - the same way like on your pc.

--
Viele Gruesse / Best regards
Michael Bauer - MVP Outlook
Organize eMails:
<http://www.vboffice.net/product.html?id=2006063&cmd=detail&lang=en&pub=6>

Am Mon, 8 Oct 2007 14:26:00 -0700 schrieb Fredrik:

No policy that I could find... however I did find this:

[HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences]
"AcceptCategories"=dword:00000001
"SendPersonalCategories"=dword:00000001

it would appear to take care of my outbound issue… now I just need to figure
out how to keep the categories on replies sent back to me.
Any idea how that can be done without applying the above entries to all
systems in my enterprise?

Maybe with Group Policies in an Exchange environment? First, I'd check for
one client if the rules really are responsible.

Am Wed, 26 Sep 2007 13:14:01 -0700 schrieb Fredrik:

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