(Catch 22) Online Support

  • Thread starter Thread starter RandyB
  • Start date Start date
R

RandyB

I am unable to boot into windows XP and would like to try
the online support option to find out why not. When I try
to log in, I am asked for my product ID #. In the
instructions on how to locate the ID #, it says to go to
start then click on....
Well obviously I am unable to do that, so is there any way
of getting that information while I am unable to boot into
XP? Would it be on the disk itself or on the packaging?

Thanks

RandyB
 
The Product ID number is generated once Windows XP is installed.
It is not on the CD or contained within the packaging. You can give
Microsoft support a telephone call, or take a few moments to adequately
describe your problem and post to this newsgroup.

Microsoft Customer Service
http://support.microsoft.com/default.aspx?pr=csshome

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------


| I am unable to boot into windows XP and would like to try
| the online support option to find out why not. When I try
| to log in, I am asked for my product ID #. In the
| instructions on how to locate the ID #, it says to go to
| start then click on....
| Well obviously I am unable to do that, so is there any way
| of getting that information while I am unable to boot into
| XP? Would it be on the disk itself or on the packaging?
|
| Thanks
|
| RandyB
 
Carey Frisch said:
The Product ID number is generated once Windows XP is installed.
It is not on the CD or contained within the packaging. You can give
Microsoft support a telephone call, or take a few moments to adequately
describe your problem and post to this newsgroup.

Microsoft Customer Service
http://support.microsoft.com/default.aspx?pr=csshome

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

--
Click to expand...

Microsoft Support did tell me they can generate Product ID from CD Key if
you ask.
 
Thanks for your reply. I will give MS a call, but in the
interim, I did post my problem a few days ago, but got no
replies. It is in this forum "TRAP EXCEPTION". It is on
page 4 or 5. Please let me know if you have any idea what
it means.

Thanks,

RandyB
 
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