Can't shutdown excel is running

[slp]

Ok a user is running windows 2000 with office 2000 and
when she goes to shutdown her machine a message appears
that says "can't shutdown as excel is open" she has to
hard shutdown. The application is NOT openly running at
the time. Any idea how to fix this?

Thanks for the help

 

[Mable]

I can't say for certain what the problem is, but perhaps
we could start off with some process of elimination
techniques.

First and foremost, can you re-create this problem? If so,
please list the steps you take to do so (be VERY specific)