Can't send/receive mail

[Guest]

When I open Windows Mail I get asked for a password.username. This started
yesterday. No matter what is put into the fields I get the error message
0x800ccc92.
Help, please!

 

[Gary VanderMolen]

That's not the complete error message. Please right-click on the error
message, copy, then paste it into a reply here.

 

[Guest]

That's not the complete error message. Please right-click on the error
message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]

When I open Windows Mail I get asked for a password.username. This started
yesterday. No matter what is put into the fields I get the error message
0x800ccc92.
Help, please!

Account: 'mail.mchsi.com', Server: 'mail.mchsi.com', Protocol: POP3, Server Response: '-ERR login failed', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

Try your mail provider's new settings:
http://www.mchsi.com/help/read/publisher_02/2002-01-28.01

Those instructions are for Outlook Express, but they should work
for Windows Mail also.

If that does not fix the problem, delete that mail account, restart
Windows Mail, then recreate the account.
Note: Account logins can become corrupted by using a non-compatible
antivirus such as McAfee or Norton.
--
Gary VanderMolen [MS-MVP WLM]

That's not the complete error message. Please right-click on the error
message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]

When I open Windows Mail I get asked for a password.username. This started
yesterday. No matter what is put into the fields I get the error message
0x800ccc92.
Help, please!

Account: 'mail.mchsi.com', Server: 'mail.mchsi.com', Protocol: POP3, Server Response: '-ERR login failed', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Guest]

Thanks-I didn't realize Norton was incompatible.....I will do the fix!

Try your mail provider's new settings:
http://www.mchsi.com/help/read/publisher_02/2002-01-28.01

Those instructions are for Outlook Express, but they should work
for Windows Mail also.

If that does not fix the problem, delete that mail account, restart
Windows Mail, then recreate the account.
Note: Account logins can become corrupted by using a non-compatible
antivirus such as McAfee or Norton.
--
Gary VanderMolen [MS-MVP WLM]

That's not the complete error message. Please right-click on the error
message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]


When I open Windows Mail I get asked for a password.username. This started
yesterday. No matter what is put into the fields I get the error message
0x800ccc92.
Help, please!
Account: 'mail.mchsi.com', Server: 'mail.mchsi.com', Protocol: POP3, Server Response: '-ERR login failed', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

Windows Mail is not compatible with most McAfee
and Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3
--
Gary VanderMolen [MS-MVP WLM]

Thanks-I didn't realize Norton was incompatible.....I will do the fix!

Try your mail provider's new settings:
http://www.mchsi.com/help/read/publisher_02/2002-01-28.01

Those instructions are for Outlook Express, but they should work
for Windows Mail also.

If that does not fix the problem, delete that mail account, restart
Windows Mail, then recreate the account.
Note: Account logins can become corrupted by using a non-compatible
antivirus such as McAfee or Norton.
--
Gary VanderMolen [MS-MVP WLM]

:

That's not the complete error message. Please right-click on the error
message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]


When I open Windows Mail I get asked for a password.username. This started
yesterday. No matter what is put into the fields I get the error message
0x800ccc92.
Help, please!
Account: 'mail.mchsi.com', Server: 'mail.mchsi.com', Protocol: POP3, Server Response: '-ERR login failed', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[joanne]

Hi Gary

I am new at this, just tried to send email but keeps saying will not send,
do i have to set up new email address with microsoft, i have added my hotmail
address

Hope you can help

Try your mail provider's new settings:
http://www.mchsi.com/help/read/publisher_02/2002-01-28.01

Those instructions are for Outlook Express, but they should work
for Windows Mail also.

If that does not fix the problem, delete that mail account, restart
Windows Mail, then recreate the account.
Note: Account logins can become corrupted by using a non-compatible
antivirus such as McAfee or Norton.
--
Gary VanderMolen [MS-MVP WLM]

That's not the complete error message. Please right-click on the error
message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]


When I open Windows Mail I get asked for a password.username. This started
yesterday. No matter what is put into the fields I get the error message
0x800ccc92.
Help, please!
Account: 'mail.mchsi.com', Server: 'mail.mchsi.com', Protocol: POP3, Server Response: '-ERR login failed', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Betsy]

Gary-

I have uninstalled Norton, deleted the mail account & made a new one-all to
no avail. This began following yesterday's Windows update.

Do you still think it is a Norton issue? I have been using Windows Mail,
Vista & Norton 2007 for 6 months.

Betsy

Hi Gary

I am new at this, just tried to send email but keeps saying will not send,
do i have to set up new email address with microsoft, i have added my hotmail
address

Hope you can help

Try your mail provider's new settings:
http://www.mchsi.com/help/read/publisher_02/2002-01-28.01

Those instructions are for Outlook Express, but they should work
for Windows Mail also.

If that does not fix the problem, delete that mail account, restart
Windows Mail, then recreate the account.
Note: Account logins can become corrupted by using a non-compatible
antivirus such as McAfee or Norton.
--
Gary VanderMolen [MS-MVP WLM]

:

That's not the complete error message. Please right-click on the error
message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]


When I open Windows Mail I get asked for a password.username. This started
yesterday. No matter what is put into the fields I get the error message
0x800ccc92.
Help, please!
Account: 'mail.mchsi.com', Server: 'mail.mchsi.com', Protocol: POP3, Server Response: '-ERR login failed', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

It isn't always a Norton issue, but as long as Norton or McAfee are
installed they can't be ruled out as the source of the problem, and
they often obscure the symptoms of any other problem that may be
coexisting simultaneously. So, step 1 is always a removal of the
non-compatible antivirus. Make sure you have rebooted the PC
since removal of Norton.

Also, if you have changed your mail settings to conform to
http://www.mchsi.com/help/read/publisher_02/2002-01-28.01
that should have changed your error message somewhat. Please
post a copy of the latest error message.


--
Gary VanderMolen [MS-MVP WLM]

Gary-

I have uninstalled Norton, deleted the mail account & made a new one-all to
no avail. This began following yesterday's Windows update.

Do you still think it is a Norton issue? I have been using Windows Mail,
Vista & Norton 2007 for 6 months.

Betsy

Hi Gary

I am new at this, just tried to send email but keeps saying will not send,
do i have to set up new email address with microsoft, i have added my hotmail
address

Hope you can help

Try your mail provider's new settings:
http://www.mchsi.com/help/read/publisher_02/2002-01-28.01

Those instructions are for Outlook Express, but they should work
for Windows Mail also.

If that does not fix the problem, delete that mail account, restart
Windows Mail, then recreate the account.
Note: Account logins can become corrupted by using a non-compatible
antivirus such as McAfee or Norton.
--
Gary VanderMolen [MS-MVP WLM]




:

That's not the complete error message. Please right-click on the error
message, copy, then paste it into a reply here.

--
Gary VanderMolen [MS-MVP WLM]


When I open Windows Mail I get asked for a password.username. This started
yesterday. No matter what is put into the fields I get the error message
0x800ccc92.
Help, please!
Account: 'mail.mchsi.com', Server: 'mail.mchsi.com', Protocol: POP3, Server Response: '-ERR login failed', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

Joanne, unless you have Hotmail Plus, the standard Hotmail account
has only web access. So it can't be used with a POP mail program
like Windows Mail. You have three options for email:

a) upgrade to Hotmail Plus (not free), or
b) use a POP email account from your ISP, or
c) upgrade to Windows Live Mail (free), which does accommodate
Hotmail accounts: http://get.live.com/wlmail/overview

 

[Anita]

Can't send or receive mail has been for some time, asks for my username and
password. I have no idea what the username or password is. When people post
a complaint why can't I see the answers to fix the problem.

 

[Gary VanderMolen [MVP]]

If you have forgotten your username and/or password, you will have to
call the support department of your email service provider.

 

[wendy richards -laptop]

--
wendy richards