can't send email or access accounts

[Guest]

My outlook had been working just fine, but now I can't send or receive e-mail
and when I try to go to the e-mail account window I get the following message:

"The operation failed due to a registry or installation problem.
Restart Outlook and try again. If the problem persists, please
reinstall."

I have restarted Outlook and I have reinstalled Outlook, but I am
still getting this error message.

My OS is Windows XP 5.1, I have Norton Internet Security and am using
Verizon DSL.

Any ideas how to fix this problem?

 

[Vince Averello [MVP-Outlook]]

Any idea if this problem happened when you installed anything (like the
previously mentioned Norton Internet Security product).

 

[Guest]

Nope, I've had the Norton program installed for over a year. I can't really
think of anything that I changed around the time it happened, one day I just
couldn't Send/receive E-mail.

 

[Vince Averello [MVP-Outlook]]

Hmmm, could be a damaged registry like the message mentioned. Did you have
any crashes or such recently?

 

[Guest]

I can't think of any particular event that happened prior to this. What does
it mean to have a damaged registry, and how do I fix it?

 

[Vince Averello [MVP-Outlook]]

There's a procedure here for damaged registries. I've used it in the past to
get back from the brink of reinstalling:
http://support.microsoft.com/default.aspx?scid=kb;en-us;307545