can't receive email from one sender

[Guest]

I can no longer receive email from a commercial sender. I receieve and send
from everyone else with no problems. the sender says i must have settings
that prevent his email. any suggestions?

 

[Guest]

Could you please provide some information about your version of Outlook and
its configuration (such as POP3 or Exchange email for example)?

 

[Brian Tillman]

I can no longer receive email from a commercial sender. I receieve
and send from everyone else with no problems. the sender says i must
have settings that prevent his email. any suggestions?

In addition to the information requested by Ms. Orland, include as well the
text of any rejections the customer sees.

 

[Guest]

The sender now informs me that the problem is my PC. Apparently, my server
or email is seeing these incoming messages as SPAM. Is there a filter /
setting I can adjust from Outlook? This PC is not linked to others via
office server. I connect to the internet via cable.

Also, my email account is set up as POP3.

Thank you.