Can't open up IE - error report dailog box

[gt]

Every time I try to open up IE (6.0) I get presented with
the "IE encountered a problem - send error report, etc"
dialog box.

Error signature is :

AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName:
shell32.dll ModVer: 4.72.3812.600 Offset: 000001AF2.

I have followed the instructions of the many posts below;

I have reset the 3rd party browser in control panlel
internet options

I have used adaware, shredder and spybot S & D.

I still can't open up IE. Anybody got any other ideas -
this is getting very frustrating. Thanks.

 

[Frank Saunders, MS-MVP]

Every time I try to open up IE (6.0) I get presented with
the "IE encountered a problem - send error report, etc"
dialog box.

Error signature is :

AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName:
shell32.dll ModVer: 4.72.3812.600 Offset: 000001AF2.

I have followed the instructions of the many posts below;

I have reset the 3rd party browser in control panlel
internet options

I have used adaware, shredder and spybot S & D.

I still can't open up IE. Anybody got any other ideas -
this is getting very frustrating. Thanks.

Open the Internet Options applet in Control Panel
Uncheck "Enable third-party browser extensions" on the Advanced tab.
You may also have to set the Home Page to about:blank

Then eliminate any scumware.
See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

-----Original Message-----


Open the Internet Options applet in Control Panel
Uncheck "Enable third-party browser extensions" on the Advanced tab.
You may also have to set the Home Page to about:blank

Then eliminate any scumware.
See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/


.

No luck....IE is still not working. I've done everything
as instructed in the above post including having my
Hijack logs analaysed. Still nothing. Should I
reinstall IE 6.0. Thanks again.

 

[H Leboeuf]

Unable to find your version of shell32.dll on this database.

Welcome to the Microsoft DLL Help database
The DLL Help database provides a search able database of information about
file versions that ship with a selected set of Microsoft products.
http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp
--

Did you install any new software recently?
Look in the Database and find out which version you think should be intalled
for your operating system.

Henri Leboeuf
Web page: http://www.generation.net/~hleboeuf/index.htm