Can't open my Outlook Express mail

[Bruce Vitale]

Hi, folks: Need your help. We have had prodigy as our
service for 5 years. Two years ago, SBC/Yahoo purchased
Prodigy. Since then, life has been a nightmare using our
e-machine computer. We have always gotten our e-mail from
Microsoft Outlook Express. About 6 months ago, we get a
message in Outlook stating our mailbox/s are full. Since
we're pretty good about deleting files daily, this message
made no sense. It gave us a site address to click onto to
delete our message. Well....unbeknownst to us, there was
another mail area called "yahoo.mail" which also had an in
box, out box, etc. and something called Bulk Mail. We had
over 1,000 e-mails here. After many hours on with
SBC/Yahoo help people, we found out that we now had 2
mailboxes each. Message would come into our Yahoo mail
acct and be uploaded into our Outlook Express acct
transparent to us. A real pain, but according to Yahoo,
this is the way it is from now on.

This AM we try to go into our Outlook Express mail account
and can't get it to open. After an hour on with Yahoo,
they direct us to Microsoft, stating Outlook is a
Microsoft product and they can help us. Well, Microsoft
finally picks up, tells me it's $35.00, takes my charge #
and keeps me on hold for 1 1/2 hours. So much for
help!!!! I called them to cancel this $35.00 charge (I
should be charging them for my time!) and figured I might
be able to get some help from a Microsoft user out there.

Please e-mail me if you have a solution. Thanks in
advance for the assist.

 

[Roady [MVP]]

Ask in an Outlook Express forum. This is an Microsoft Office Outlook forum.

Outlook Express is family of Internet Explorer and Outlook of the Office
family.

Here is the link for the right forum
http://communities.microsoft.com/newsgroups/default.asp?icp=InternetExplorer

Good Luck!

--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Save Embedded Pictures in Their Original Format
-Create an Office XP CD slipstreamed with Service Pack 3

 

[*Vanguard*]

"Bruce Vitale" said in news:[email protected]:

Hi, folks: Need your help. We have had prodigy as our
service for 5 years. Two years ago, SBC/Yahoo purchased
Prodigy. Since then, life has been a nightmare using our
e-machine computer. We have always gotten our e-mail from
Microsoft Outlook Express. About 6 months ago, we get a
message in Outlook stating our mailbox/s are full. Since
we're pretty good about deleting files daily, this message
made no sense. It gave us a site address to click onto to
delete our message. Well....unbeknownst to us, there was
another mail area called "yahoo.mail" which also had an in
box, out box, etc. and something called Bulk Mail. We had
over 1,000 e-mails here. After many hours on with
SBC/Yahoo help people, we found out that we now had 2
mailboxes each. Message would come into our Yahoo mail
acct and be uploaded into our Outlook Express acct
transparent to us. A real pain, but according to Yahoo,
this is the way it is from now on.

This AM we try to go into our Outlook Express mail account
and can't get it to open. After an hour on with Yahoo,
they direct us to Microsoft, stating Outlook is a
Microsoft product and they can help us. Well, Microsoft
finally picks up, tells me it's $35.00, takes my charge #
and keeps me on hold for 1 1/2 hours. So much for
help!!!! I called them to cancel this $35.00 charge (I
should be charging them for my time!) and figured I might
be able to get some help from a Microsoft user out there.

Please e-mail me if you have a solution. Thanks in
advance for the assist.

Repost in a newsgroup for Outlook Express. This newsgroup is for
Outlook.

"Message would come into our Yahoo mail acct and be uploaded into our
Outlook Express acct transparent to us."
That's how ALL e-mail clients work. If you leave them loading and
configured to schedule periodic mail polls then obviously they are
configured to repeatedly yank your e-mails from the server so they are
in the local store for your e-mail client.

SBC (SW Bell Co.) had their own e-mail system. They then contracted
with Yahoo to provide the e-mail services. Telcos rarely prove to be
the best ISPs, and many eventually decide it is more cost effective to
contract with someone else to provide the service. For example, Comcast
doesn't really want to bother managing news servers (and provides
minimal support for those they got stuck with from the migration of
ATTBI.com customers) and instead contracts with Giganews for newsgroup
service. Providing e-mail services is just one way Yahoo has found to
remain financially alive. Yahoo has its Bulk folder but *ONLY* gets
used *IF* you enable their anti-spam function; otherwise, all e-mails
remain in your Yahoo account's Inbox. If you don't want to implement
server-side spam filtering then disable it. Yahoo is pretty stupid when
it comes to the Bulk folder. Hotmail purges items from their Junk/Bulk
folder after one week. Yahoo waits an entire month to purge whatever
crap gets shoved in their Bulk folder. That is far too long. A hoard
of spam hitting your Yahoo account can fill up the Bulk folder and
consume your account's disk quota to render that e-mail account dead
until your clean it out. Another defect in Yahoo's thinking is that
items in the Trash folder also count against your disk quota; i.e.,
deleted items, because they are still recoverable from the Trash folder,
are counted against your disk quota. In Hotmail, items in the Trash
folder do NOT count against your disk quota.

Unless your e-mail client includes downloading the Bulk folder along
with the Inbox folder or purges the Bulk folder when it polls for new
e-mail then you need to disable the spam filtering option in your Yahoo
account(s) and do all the spam filtering yourself. I use YahooPOPs to
access my Yahoo accounts (because I have their freebie accounts rather
than pay for access to their POP3 server). YahooPOPs has the option to
include downloading what is in the Bulk folder (which means you
should've really disabled the spam filter in your Yahoo account, anyway)
or to purge its contents on each mail poll. This add an extra layer for
the YahooPOPs proxy between your e-mail client and your e-mail account,
but you could just have one instance of YahooPOPs on a gateway host
rather than install it on every client host. I don't know if YahooPOPs
is really suited to a corporate environment when used as a proxy to all
employees.

UPDATE:

Aha! I just checked. After repeated requests to let users select the
retention period of items in the Bulk folder (since a month was
ridiculously too long), now they provide such an option. You can select
to retain junked items moved into the Bulk folder for 1 week, 2 weeks,
or 1 month. So I'm setting mine to 1 week (although I have YahooPOPs
automatically purge the Bulk folder on every mail poll because I like
using their server-side anti-spam feature to eliminate the crap before I
ever have to see it and never end up downloading those instances).
Guess once Yahoo decided to get into contracting their e-mail services
to corporations, and when lots of their paying customers started to
bitch about the near worthlessness of a 1-month retention, they listened
and provided a user-selection retention period option. Yahoo!

 

[Brian Tillman]

Hi, folks: Need your help. We have had prodigy as our
service for 5 years. Two years ago, SBC/Yahoo purchased
Prodigy. Since then, life has been a nightmare using our
e-machine computer.

This isn't an Outlook or Outlook Express question, but one answer is to
disable the Bulk Mail folder on Yahoo (called SpamGuard).

 

[*Vanguard*]

"*Vanguard*" said in news:[email protected]:

"Bruce Vitale" said in news:[email protected]:

Repost in a newsgroup for Outlook Express. This newsgroup is for
Outlook.

"Message would come into our Yahoo mail acct and be uploaded into our
Outlook Express acct transparent to us."
That's how ALL e-mail clients work. If you leave them loading and
configured to schedule periodic mail polls then obviously they are
configured to repeatedly yank your e-mails from the server so they are
in the local store for your e-mail client.

SBC (SW Bell Co.) had their own e-mail system. They then contracted
with Yahoo to provide the e-mail services. Telcos rarely prove to be
the best ISPs, and many eventually decide it is more cost effective to
contract with someone else to provide the service. For example,
Comcast doesn't really want to bother managing news servers (and
provides minimal support for those they got stuck with from the
migration of ATTBI.com customers) and instead contracts with Giganews
for newsgroup service. Providing e-mail services is just one way
Yahoo has found to remain financially alive. Yahoo has its Bulk
folder but *ONLY* gets used *IF* you enable their anti-spam function;
otherwise, all e-mails remain in your Yahoo account's Inbox. If you
don't want to implement server-side spam filtering then disable it.
Yahoo is pretty stupid when it comes to the Bulk folder. Hotmail
purges items from their Junk/Bulk folder after one week. Yahoo waits
an entire month to purge whatever crap gets shoved in their Bulk
folder. That is far too long. A hoard of spam hitting your Yahoo
account can fill up the Bulk folder and consume your account's disk
quota to render that e-mail account dead until your clean it out.
Another defect in Yahoo's thinking is that items in the Trash folder
also count against your disk quota; i.e., deleted items, because they
are still recoverable from the Trash folder, are counted against your
disk quota. In Hotmail, items in the Trash folder do NOT count
against your disk quota.

Unless your e-mail client includes downloading the Bulk folder along
with the Inbox folder or purges the Bulk folder when it polls for new
e-mail then you need to disable the spam filtering option in your
Yahoo account(s) and do all the spam filtering yourself. I use
YahooPOPs to access my Yahoo accounts (because I have their freebie
accounts rather than pay for access to their POP3 server). YahooPOPs
has the option to include downloading what is in the Bulk folder
(which means you should've really disabled the spam filter in your
Yahoo account, anyway) or to purge its contents on each mail poll.
This add an extra layer for the YahooPOPs proxy between your e-mail
client and your e-mail account, but you could just have one instance
of YahooPOPs on a gateway host rather than install it on every client
host. I don't know if YahooPOPs is really suited to a corporate
environment when used as a proxy to all employees.

UPDATE:

Aha! I just checked. After repeated requests to let users select the
retention period of items in the Bulk folder (since a month was
ridiculously too long), now they provide such an option. You can
select to retain junked items moved into the Bulk folder for 1 week,
2 weeks, or 1 month. So I'm setting mine to 1 week (although I have
YahooPOPs automatically purge the Bulk folder on every mail poll
because I like using their server-side anti-spam feature to eliminate
the crap before I ever have to see it and never end up downloading
those instances). Guess once Yahoo decided to get into contracting
their e-mail services to corporations, and when lots of their paying
customers started to bitch about the near worthlessness of a 1-month
retention, they listened and provided a user-selection retention
period option. Yahoo!

After looking again, I see you can also configure the Bulk folder to
immediately trash anything sent to it. So you could configure the Bulk
folder to empty itself immediately so it never contains anything, or
empty items older than 1 week, 2 weeks, or a month. That's a lot of
control over your Bulk folder. I think items moved into the Trash
folder get purged after a week but Yahoo has always remained vague as to
the real schedule (it says items are "eligible" for deletion after a
week, but doesn't mean they actually DO get deleted when they are a week
old).

 

[Guest]

I 'm trying to solve a siliar problem, and there doesn't seem to be an OUTLOOK EXPRESS forum listed at this sit
but I'll keep looking...

 

[Milly Staples [MVP - Outlook]]

This newsgroup is for support of Outlook 97, 98, 2000 & 2002 from the Office
family for Windows PCs. For Outlook Express (OE) support try posting in one
of
these newsgroups:
microsoft.public.inetexplorer.ie4.outlookexpress for OE 4.x
microsoft.public.windows.inetexplorer.ie5.outlookexpress for OE 5.x
http://support.microsoft.com/newsgr...blic.windows.inetexplorer.ie55.outlookexpress
for OE 5.5x
http://support.microsoft.com/newsgr...ublic.windows.inetexplorer.ie6_outlookexpress
for OE 6.x
http://support.microsoft.com/newsgr...;newsgroupsmicrosoft.public.internet.mail.mac
for the Macintosh version of OE
http://support.microsoft.com/newsgr...ess.mac&SLCID=US&sd=GN&id=fh;en-us;newsgroups

If those groups aren't carried on the news server that's carrying this group
try using msnews.microsoft.com (MS's public news server that's the source
for all the microsoft.public newsgroups). The links under the newsgroup
references are for use with MS's web newsreader (not exactly the best way to
post but it works for some people)

Also a good source of Outlook Express info can be found here:
http://insideoe.tomsterdam.com/


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, kathleen Quaife
asked:

| I 'm trying to solve a siliar problem, and there doesn't seem to be
| an OUTLOOK EXPRESS forum listed at this site but I'll keep looking....

 

[Gordon]

kathleen Quaife cogitated deeply and scribbled thusly:

I 'm trying to solve a siliar problem, and there doesn't seem to be an OUTLOOK EXPRESS forum listed at this site
but I'll keep looking....

if you MUST use the horrible web access, look under Internet Explorer.