D
David Miller
I have recently found I can't open Adobe PDF files from Outlook. The
problem occurs irrespective of whether I click on the icon on the start-up
screen or on the Adobe attachment to icon at the bottom of an e-mail.
Either nothing happens, or the Adobe picture comes up and freezes. There is
never any appearance or movement of the characteristic words in the bottom
right-hand corner of the Adobe picture.
I have Adobe Reader 6, have run Scandisk and have run the repair function |
on Adobe 6.
The Adobe.com trouble-shooting function includes a wide range of suggestions
that centre upon incorrect settings. It is difficult to believe that these
could be the answer because I used to be able to open up PDF files. The
suggestions involve disabling other applications
which I'm hesitant to do. In fact most of the suggestions require a level
of technical expertise I don't have.
I run Windows XP Home Edition, and Outlook 98. I also run ViaVoice 10, but
a search of the Internet indicates no known history of incompatibility
with Adobe 6.
If I click on the Adobe icon on the start-up screen, then after the Adobe
picture has frozen, a section of the image of the next application opened
also freezes on screen | within the boundaries of the Adobe picture.
Can anyone help?
David Miller
Wellington
New Zealand
(e-mail address removed)
problem occurs irrespective of whether I click on the icon on the start-up
screen or on the Adobe attachment to icon at the bottom of an e-mail.
Either nothing happens, or the Adobe picture comes up and freezes. There is
never any appearance or movement of the characteristic words in the bottom
right-hand corner of the Adobe picture.
I have Adobe Reader 6, have run Scandisk and have run the repair function |
on Adobe 6.
The Adobe.com trouble-shooting function includes a wide range of suggestions
that centre upon incorrect settings. It is difficult to believe that these
could be the answer because I used to be able to open up PDF files. The
suggestions involve disabling other applications
which I'm hesitant to do. In fact most of the suggestions require a level
of technical expertise I don't have.
I run Windows XP Home Edition, and Outlook 98. I also run ViaVoice 10, but
a search of the Internet indicates no known history of incompatibility
with Adobe 6.
If I click on the Adobe icon on the start-up screen, then after the Adobe
picture has frozen, a section of the image of the next application opened
also freezes on screen | within the boundaries of the Adobe picture.
Can anyone help?
David Miller
Wellington
New Zealand
(e-mail address removed)