Can't log on to e-mail

  • Thread starter Thread starter shakti
  • Start date Start date
S

shakti

Hi
Like many others, I am having problems with Windows mail all of a sudden. I
am running Vista, as well as Norton antivirus. I updated my Norton this
morning and then went to check my e-mail. I was asked for my username and
password (that doesn't usually happen), and then it would not accept my
username and password. The error message that I receive says:
'-ERR mailbox for [my e-mail address] is not available', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92.

I went into Norton and changed incoming and outgoing mail from "secure" to
ignored, and I restarted my computer. The problem remains...

Any suggestions.
 
shakti said:
Hi
Like many others, I am having problems with Windows mail all of a sudden.
I
am running Vista, as well as Norton antivirus. I updated my Norton this
morning and then went to check my e-mail. I was asked for my username and
password (that doesn't usually happen), and then it would not accept my
username and password. The error message that I receive says:
'-ERR mailbox for [my e-mail address] is not available', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92.

I went into Norton and changed incoming and outgoing mail from "secure" to
ignored, and I restarted my computer. The problem remains...

Any suggestions.
Click to expand...

Please give us the exact and complete error message.
 
Actually, I went into Norton and temporarily changed my Internet and mail
settings, and I was just allowed to get into my e-mail. The settings appear
to be back to normal, and I have been able to log on to my e-mail, so I'm
hoping that the problem has been fixed. If not, I will post the error
message when it appears next time.
thanks

Frank Saunders MS-MVP IE said:
shakti said:
Hi
Like many others, I am having problems with Windows mail all of a sudden.
I
am running Vista, as well as Norton antivirus. I updated my Norton this
morning and then went to check my e-mail. I was asked for my username and
password (that doesn't usually happen), and then it would not accept my
username and password. The error message that I receive says:
'-ERR mailbox for [my e-mail address] is not available', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92.

I went into Norton and changed incoming and outgoing mail from "secure" to
ignored, and I restarted my computer. The problem remains...

Any suggestions.
Click to expand...

Please give us the exact and complete error message.
Click to expand...
 
If you allow Norton to mess with your email, you can expect further
problems in the future.

--
Gary VanderMolen, MS-MVP


shakti said:
Actually, I went into Norton and temporarily changed my Internet and mail
settings, and I was just allowed to get into my e-mail. The settings appear
to be back to normal, and I have been able to log on to my e-mail, so I'm
hoping that the problem has been fixed. If not, I will post the error
message when it appears next time.
thanks

Frank Saunders MS-MVP IE said:
shakti said:
Hi
Like many others, I am having problems with Windows mail all of a sudden.
I
am running Vista, as well as Norton antivirus. I updated my Norton this
morning and then went to check my e-mail. I was asked for my username and
password (that doesn't usually happen), and then it would not accept my
username and password. The error message that I receive says:
'-ERR mailbox for [my e-mail address] is not available', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92.

I went into Norton and changed incoming and outgoing mail from "secure" to
ignored, and I restarted my computer. The problem remains...

Any suggestions.
Click to expand...

Please give us the exact and complete error message.
Click to expand...
Click to expand...
 
Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.

shakti said:
Actually, I went into Norton and temporarily changed my Internet and mail
settings, and I was just allowed to get into my e-mail. The settings
appear
to be back to normal, and I have been able to log on to my e-mail, so I'm
hoping that the problem has been fixed. If not, I will post the error
message when it appears next time.
thanks

Frank Saunders MS-MVP IE said:
shakti said:
Hi
Like many others, I am having problems with Windows mail all of a
sudden.
I
am running Vista, as well as Norton antivirus. I updated my Norton
this
morning and then went to check my e-mail. I was asked for my username
and
password (that doesn't usually happen), and then it would not accept my
username and password. The error message that I receive says:
'-ERR mailbox for [my e-mail address] is not available', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92.

I went into Norton and changed incoming and outgoing mail from "secure"
to
ignored, and I restarted my computer. The problem remains...

Any suggestions.
Click to expand...

Please give us the exact and complete error message.
Click to expand...
Click to expand...
 
Back
Top