Can't install Symantec products

[Barb Nolley]

When I try to install pcAnywhere using the setup mode of
the CDROM, I get access permission errors, telling me
that I don't have the proper permissions to install. I
can do a passive install without getting the error.
However, after a passive install the product won't make
connections.

I have been trying everything that Symantec tech support
recommends. They now say it is a Windows permission
problem, since I cannot do a normal install. And, I was
unable to remove the read-only setting on any of the
system folders, such as "Windows".

For more details about the problem, please see the
following URL, on Symantec's web site.
http://servicenews.symantec.com/cgi-
bin/displayArticle.cgi?
group=symantec.support.generic.pca11.general&article=5765

I'd appreciate any suggestions that anyone has.

Thanx,
Barb

 

[Carey Frisch [MVP]]

Welcome to Symantec Technical Support!
http://www.symantec.com/techsupp/support_options.html

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

-----------------------------------------------------------------------


| When I try to install pcAnywhere using the setup mode of
| the CDROM, I get access permission errors, telling me
| that I don't have the proper permissions to install. I
| can do a passive install without getting the error.
| However, after a passive install the product won't make
| connections.
|
| I have been trying everything that Symantec tech support
| recommends. They now say it is a Windows permission
| problem, since I cannot do a normal install. And, I was
| unable to remove the read-only setting on any of the
| system folders, such as "Windows".
|
| For more details about the problem, please see the
| following URL, on Symantec's web site.
| http://servicenews.symantec.com/cgi-
| bin/displayArticle.cgi?
| group=symantec.support.generic.pca11.general&article=5765
|
| I'd appreciate any suggestions that anyone has.
|
| Thanx,
| Barb