Can't find .dll file to start Outlook 2002

G

Guest

Help! Twice now my Outlook has crumped with the following error message

Unable to display the folder. Microsoft Outlook could not access the specified folder location. The .DLL file for the information service could not be found. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured

The last fix isn't working on this one. Now I can't even open Outlook with anything other than desktop folders

Thanks!
 
R

Roady [MVP]

Recreate your mail profile in Control Panel-> Mail-> button Show Profiles...

Are you switching back and forward between Outlook 2000 and Outlook 2002?

--
Roady [MVP]
www.howto-outlook.com

Tips of the month:
-Setting Permissions on a Mailbox
-Create an Office XP CD slipstreamed with Service Pack 3

-----
Norm Swaton said:
Help! Twice now my Outlook has crumped with the following error message:

Unable to display the folder. Microsoft Outlook could not access the
Click to expand...
specified folder location. The .DLL file for the information service could
not be found. MAPI was unable to load the information service PSTPRX.DLL. Be
sure the service is correctly installed and configured.
The last fix isn't working on this one. Now I can't even open Outlook
Click to expand...
with anything other than desktop folders.
 
M

MS

hello

I met the same problem as Norm. My OS: WinXP English edition; Office:
Windows OfficeXP (Simple Chinese edition). The other office tools are all ok

Pls. offer me a solution about it. Thks!

Norm Swaton said:
Help! Twice now my Outlook has crumped with the following error message:

Unable to display the folder. Microsoft Outlook could not access the
Click to expand...
specified folder location. The .DLL file for the information service could
not be found. MAPI was unable to load the information service PSTPRX.DLL. Be
sure the service is correctly installed and configured.
The last fix isn't working on this one. Now I can't even open Outlook
Click to expand...
with anything other than desktop folders.
 

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