CarolaDubner said:
To answer your questions, my Outlook is on my home laptop, set up as
Internet Mail Only. I use Comcast.net as my ISP and email provider.
Got anything else in mind?
Since you're trying to empty the Deleted Items folder and you cannot, my
next two recommendations bypass it entirely.
First, since you said you can use Permanent Delete successfully, open your
Deleted Items folder, select everything in it with CTRL-A, then, while
holding Shift, press Delete.
If you don't want to do that, then create a new PST with File>New>Personal
Folders file. Browse the the folder where you want it (or accept the
default), give it a file name (or accept the default), and click OK. Give
it a Display Name (or accept the default - but I'd choose a new name) and
click OK. You'll now have another folder set (containing only a new
"Deleted Items" folder) in your folder list. Select the root of this folder
set (it will have the Display Name you gave it), click File>Properties, and
choose the option to deliver new mail to this folder set. Click OK. Stop
and restart Outlook. The new folder set will become Outlook Today,
populated with empty Inbox, Calendar, Contacts, etc. and your old folders
will still be there,
for the default folders, open each old folder in turn (skipping the old
Deleted Items) and select all the items in it with CTRL-A, then click
Edit>Move (or Copy) to Folder, specifying the corresponding folder in the
Outlook Today folder set. For the Calendar, you'll have to choose a table
view like By Category before CTRL-A will select everything.
For any non-default folders (i,.e., ones you created yourself in the old
folder set), you can simply copy the folder itself without having to open it
and copy its contents.
When the copying is complete, you can close the old folder set by
right-clicking its root and choosing Close.
