Can't delete message from outbox or inbox

H

Huck Rorick

I tried to delete an email from Outbox. When I do I get the message

"The messaging interface has returned an unknown error. If the problem
persists, restart Outlook"

I restart Outlook, restart the computer, but still get the same message. If
I try to move the message I also get an error. If I try to dismiss a
calendar reminder, I get the same error. I try to delete from the Inbox and
get the same error.

Any idea what could be going on?



Thanks for any help,



Huck
 
M

Milly Staples [MVP - Outlook]

Have you tried running a Detect and Repair? Have you tried clearing your forms cache? What version of Outlook are you using?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, Huck Rorick asked:

| I tried to delete an email from Outbox. When I do I get the message
|
| "The messaging interface has returned an unknown error. If the
| problem persists, restart Outlook"
|
| I restart Outlook, restart the computer, but still get the same
| message. If I try to move the message I also get an error. If I try
| to dismiss a calendar reminder, I get the same error. I try to
| delete from the Inbox and get the same error.
|
| Any idea what could be going on?
|
|
|
| Thanks for any help,
|
|
|
| Huck
 
H

Huck Rorick

I'm using Outlook 2002. I tried running Detect and Repair. That didn't
help.
How do you clear the forms cache?

Thanks,

Huck
Have you tried running a Detect and Repair? Have you tried clearing your
forms cache? What version of Outlook are you using?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, Huck Rorick asked:

| I tried to delete an email from Outbox. When I do I get the message
|
| "The messaging interface has returned an unknown error. If the
| problem persists, restart Outlook"
|
| I restart Outlook, restart the computer, but still get the same
| message. If I try to move the message I also get an error. If I try
| to dismiss a calendar reminder, I get the same error. I try to
| delete from the Inbox and get the same error.
|
| Any idea what could be going on?
|
|
|
| Thanks for any help,
|
|
|
| Huck
 
H

Huck Rorick

Thanks Milly. I followed your instructions and cleared the cache. However,
I still have the same problem. Outlook also won't let me dismiss reminders.

Any other ideas of what I might do?

Thanks,

Huck
 
M

Milly Staples [MVP - Outlook]

Display your calendar in a Table view and add the reminders column. Then go
through until you find the errant reminder. Highlight it but do no open it,
then press delete.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Huck Rorick asked:

| Thanks Milly. I followed your instructions and cleared the cache.
| However, I still have the same problem. Outlook also won't let me
| dismiss reminders.
|
| Any other ideas of what I might do?
|
| Thanks,
|
| Huck
| || Tools->Options->Other->Advanced->Custom Forms->Manage Forms->Clear
|| Cache.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Huck Rorick asked:
||
||| I'm using Outlook 2002. I tried running Detect and Repair. That
||| didn't help.
||| How do you clear the forms cache?
|||
||| Thanks,
|||
||| Huck
||| ||| Have you tried running a Detect and Repair? Have you tried clearing
||| your forms cache? What version of Outlook are you using?
|||
||| --
||| Milly Staples [MVP - Outlook]
|||
||| Post all replies to the group to keep the discussion intact.
||| How to ask a question:
||| http://support.microsoft.com/KB/555375
|||
|||
||| After furious head scratching, Huck Rorick asked:
|||
|||| I tried to delete an email from Outbox. When I do I get the
|||| message
||||
|||| "The messaging interface has returned an unknown error. If the
|||| problem persists, restart Outlook"
||||
|||| I restart Outlook, restart the computer, but still get the same
|||| message. If I try to move the message I also get an error. If I
|||| try to dismiss a calendar reminder, I get the same error. I try to
|||| delete from the Inbox and get the same error.
||||
|||| Any idea what could be going on?
||||
||||
||||
|||| Thanks for any help,
||||
||||
||||
|||| Huck
 
H

Huck Rorick

Milly,
I did as you said but I got the same error message and it would not delete
the reminder. I can't delete the reminder, can't delete the messages in the
outbox, or messsages in Drafts.

I uninstalled MS Office, then reinstalled. It had the same problem.

I seem to remember that Outlook 2002 had a limit on the size data file it
could handle. Mine is 1,907,216 KB.

I'm getting really desperate. Can you suggest anything else?

Thanks,

Huck
Milly Staples said:
Display your calendar in a Table view and add the reminders column. Then
go
through until you find the errant reminder. Highlight it but do no open
it,
then press delete.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Huck Rorick asked:

| Thanks Milly. I followed your instructions and cleared the cache.
| However, I still have the same problem. Outlook also won't let me
| dismiss reminders.
|
| Any other ideas of what I might do?
|
| Thanks,
|
| Huck
| || Tools->Options->Other->Advanced->Custom Forms->Manage Forms->Clear
|| Cache.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Huck Rorick asked:
||
||| I'm using Outlook 2002. I tried running Detect and Repair. That
||| didn't help.
||| How do you clear the forms cache?
|||
||| Thanks,
|||
||| Huck
||| ||| Have you tried running a Detect and Repair? Have you tried clearing
||| your forms cache? What version of Outlook are you using?
|||
||| --
||| Milly Staples [MVP - Outlook]
|||
||| Post all replies to the group to keep the discussion intact.
||| How to ask a question:
||| http://support.microsoft.com/KB/555375
|||
|||
||| After furious head scratching, Huck Rorick asked:
|||
|||| I tried to delete an email from Outbox. When I do I get the
|||| message
||||
|||| "The messaging interface has returned an unknown error. If the
|||| problem persists, restart Outlook"
||||
|||| I restart Outlook, restart the computer, but still get the same
|||| message. If I try to move the message I also get an error. If I
|||| try to dismiss a calendar reminder, I get the same error. I try to
|||| delete from the Inbox and get the same error.
||||
|||| Any idea what could be going on?
||||
||||
||||
|||| Thanks for any help,
||||
||||
||||
|||| Huck
Click to expand...
 
H

Huck Rorick

I discovered something else. I can move some of the files I can't delete to
another Outlook Data file, then delete it from that file. It is now deleted
from the file that I am having problems with. The does not work if I do a
Cut & paste. Only if I move the file by dragging it with the mouse.

??????

Huck
 
H

Huck Rorick

More strange discoveries. It seems that when I send emails (I tried a test
message), it sends them out but does not remove them from the outbox. It
does not download the emails that are on my mail server, but it deletes them
from the server (as it would do if it had downloaded them). As a
consequence I have lost all my emails for the past few days. serious as you
can imagine.

Help.

Huck
 
M

Milly Staples [MVP - Outlook]

You need to reduce the size of your .pst file immediately. Use the pst crop
tool (http://www.slipstick.com/problems/repair2gbpst.asp) - once you have it
reduced. create a new .pst file in the newer unicode format (default size is
20 gigs). File->New->Outlook Data File->Personal Folders. Drag your items
from the old to the new and then close the old after making the new the
default delivery location.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Huck Rorick asked:

| Milly,
| I did as you said but I got the same error message and it would not
| delete the reminder. I can't delete the reminder, can't delete the
| messages in the outbox, or messsages in Drafts.
|
| I uninstalled MS Office, then reinstalled. It had the same problem.
|
| I seem to remember that Outlook 2002 had a limit on the size data
| file it could handle. Mine is 1,907,216 KB.
|
| I'm getting really desperate. Can you suggest anything else?
|
| Thanks,
|
| Huck
| || Display your calendar in a Table view and add the reminders column.
|| Then go
|| through until you find the errant reminder. Highlight it but do no
|| open it,
|| then press delete.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Huck Rorick asked:
||
||| Thanks Milly. I followed your instructions and cleared the cache.
||| However, I still have the same problem. Outlook also won't let me
||| dismiss reminders.
|||
||| Any other ideas of what I might do?
|||
||| Thanks,
|||
||| Huck
||| |||| Tools->Options->Other->Advanced->Custom Forms->Manage Forms->Clear
|||| Cache.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, Huck Rorick asked:
||||
||||| I'm using Outlook 2002. I tried running Detect and Repair. That
||||| didn't help.
||||| How do you clear the forms cache?
|||||
||||| Thanks,
|||||
||||| Huck
||||| ||||| Have you tried running a Detect and Repair? Have you tried
||||| clearing your forms cache? What version of Outlook are you using?
|||||
||||| --
||||| Milly Staples [MVP - Outlook]
|||||
||||| Post all replies to the group to keep the discussion intact.
||||| How to ask a question:
||||| http://support.microsoft.com/KB/555375
|||||
|||||
||||| After furious head scratching, Huck Rorick asked:
|||||
|||||| I tried to delete an email from Outbox. When I do I get the
|||||| message
||||||
|||||| "The messaging interface has returned an unknown error. If the
|||||| problem persists, restart Outlook"
||||||
|||||| I restart Outlook, restart the computer, but still get the same
|||||| message. If I try to move the message I also get an error. If I
|||||| try to dismiss a calendar reminder, I get the same error. I try
|||||| to delete from the Inbox and get the same error.
||||||
|||||| Any idea what could be going on?
||||||
||||||
||||||
|||||| Thanks for any help,
||||||
||||||
||||||
|||||| Huck
 
H

Huck Rorick

Milly,
How can I tell, or verify, if I have the new unicode format file (with 20
gigs)? I did File->New->Outlook Data File-> and then in the "New Outlook
Data.." window under "Types of Storage" selected "Personal Folders File
(.pst)" which was the only option. It said "Provides storage of items and
folders. Compatible with Outlook 97, 98 and 200 files"
This looks like what I had before so I'm wondering how I know this one
supports 20 gigs?

Also, I changed the default file and closed the old file that was too big.
I understand if I truncate the old file I lose data. It seemed like I could
open a new file, then copy stuff from the old (which I was able to do with
the mouse into another file already, as I think I mentioned in a previous
note.) Does this sound like a reasonable approach? Of do I have to lose
data?

Thanks,

Huck

Milly Staples said:
You need to reduce the size of your .pst file immediately. Use the pst
crop
tool (http://www.slipstick.com/problems/repair2gbpst.asp) - once you have
it
reduced. create a new .pst file in the newer unicode format (default size
is
20 gigs). File->New->Outlook Data File->Personal Folders. Drag your
items
from the old to the new and then close the old after making the new the
default delivery location.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Huck Rorick asked:

| Milly,
| I did as you said but I got the same error message and it would not
| delete the reminder. I can't delete the reminder, can't delete the
| messages in the outbox, or messsages in Drafts.
|
| I uninstalled MS Office, then reinstalled. It had the same problem.
|
| I seem to remember that Outlook 2002 had a limit on the size data
| file it could handle. Mine is 1,907,216 KB.
|
| I'm getting really desperate. Can you suggest anything else?
|
| Thanks,
|
| Huck
| || Display your calendar in a Table view and add the reminders column.
|| Then go
|| through until you find the errant reminder. Highlight it but do no
|| open it,
|| then press delete.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Huck Rorick asked:
||
||| Thanks Milly. I followed your instructions and cleared the cache.
||| However, I still have the same problem. Outlook also won't let me
||| dismiss reminders.
|||
||| Any other ideas of what I might do?
|||
||| Thanks,
|||
||| Huck
||| |||| Tools->Options->Other->Advanced->Custom Forms->Manage Forms->Clear
|||| Cache.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, Huck Rorick asked:
||||
||||| I'm using Outlook 2002. I tried running Detect and Repair. That
||||| didn't help.
||||| How do you clear the forms cache?
|||||
||||| Thanks,
|||||
||||| Huck
||||| ||||| Have you tried running a Detect and Repair? Have you tried
||||| clearing your forms cache? What version of Outlook are you using?
|||||
||||| --
||||| Milly Staples [MVP - Outlook]
|||||
||||| Post all replies to the group to keep the discussion intact.
||||| How to ask a question:
||||| http://support.microsoft.com/KB/555375
|||||
|||||
||||| After furious head scratching, Huck Rorick asked:
|||||
|||||| I tried to delete an email from Outbox. When I do I get the
|||||| message
||||||
|||||| "The messaging interface has returned an unknown error. If the
|||||| problem persists, restart Outlook"
||||||
|||||| I restart Outlook, restart the computer, but still get the same
|||||| message. If I try to move the message I also get an error. If I
|||||| try to dismiss a calendar reminder, I get the same error. I try
|||||| to delete from the Inbox and get the same error.
||||||
|||||| Any idea what could be going on?
||||||
||||||
||||||
|||||| Thanks for any help,
||||||
||||||
||||||
|||||| Huck
Click to expand...
 
M

Milly Staples [MVP - Outlook]

If you use Control Panel->Data Files->select your Personal folders file and
hit settings, what does your .pst file call itself? Personal Folders or
Personal Folders (97-2002)?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Huck Rorick asked:

| Milly,
| How can I tell, or verify, if I have the new unicode format file
| (with 20 gigs)? I did File->New->Outlook Data File-> and then in the
| "New Outlook Data.." window under "Types of Storage" selected
| "Personal Folders File (.pst)" which was the only option. It said
| "Provides storage of items and folders. Compatible with Outlook 97,
| 98 and 200 files"
| This looks like what I had before so I'm wondering how I know this one
| supports 20 gigs?
|
| Also, I changed the default file and closed the old file that was too
| big. I understand if I truncate the old file I lose data. It seemed
| like I could open a new file, then copy stuff from the old (which I
| was able to do with the mouse into another file already, as I think I
| mentioned in a previous note.) Does this sound like a reasonable
| approach? Of do I have to lose data?
|
| Thanks,
|
| Huck
|
| || You need to reduce the size of your .pst file immediately. Use the
|| pst crop
|| tool (http://www.slipstick.com/problems/repair2gbpst.asp) - once you
|| have it
|| reduced. create a new .pst file in the newer unicode format (default
|| size is
|| 20 gigs). File->New->Outlook Data File->Personal Folders. Drag your
|| items
|| from the old to the new and then close the old after making the new
|| the default delivery location.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Huck Rorick asked:
||
||| Milly,
||| I did as you said but I got the same error message and it would not
||| delete the reminder. I can't delete the reminder, can't delete the
||| messages in the outbox, or messsages in Drafts.
|||
||| I uninstalled MS Office, then reinstalled. It had the same problem.
|||
||| I seem to remember that Outlook 2002 had a limit on the size data
||| file it could handle. Mine is 1,907,216 KB.
|||
||| I'm getting really desperate. Can you suggest anything else?
|||
||| Thanks,
|||
||| Huck
||| |||| Display your calendar in a Table view and add the reminders column.
|||| Then go
|||| through until you find the errant reminder. Highlight it but do no
|||| open it,
|||| then press delete.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, Huck Rorick asked:
||||
||||| Thanks Milly. I followed your instructions and cleared the cache.
||||| However, I still have the same problem. Outlook also won't let me
||||| dismiss reminders.
|||||
||||| Any other ideas of what I might do?
|||||
||||| Thanks,
|||||
||||| Huck
||||| |||||| Tools->Options->Other->Advanced->Custom Forms->Manage
|||||| Forms->Clear Cache.
||||||
|||||| --
|||||| Milly Staples [MVP - Outlook]
||||||
|||||| Post all replies to the group to keep the discussion intact.
|||||| How to ask a question: http://support.microsoft.com/KB/555375
||||||
||||||
|||||| After furious head scratching, Huck Rorick asked:
||||||
||||||| I'm using Outlook 2002. I tried running Detect and Repair.
||||||| That didn't help.
||||||| How do you clear the forms cache?
|||||||
||||||| Thanks,
|||||||
||||||| Huck
||||||| ||||||| Have you tried running a Detect and Repair? Have you tried
||||||| clearing your forms cache? What version of Outlook are you
||||||| using?
|||||||
||||||| --
||||||| Milly Staples [MVP - Outlook]
|||||||
||||||| Post all replies to the group to keep the discussion intact.
||||||| How to ask a question:
||||||| http://support.microsoft.com/KB/555375
|||||||
|||||||
||||||| After furious head scratching, Huck Rorick asked:
|||||||
|||||||| I tried to delete an email from Outbox. When I do I get the
|||||||| message
||||||||
|||||||| "The messaging interface has returned an unknown error. If the
|||||||| problem persists, restart Outlook"
||||||||
|||||||| I restart Outlook, restart the computer, but still get the same
|||||||| message. If I try to move the message I also get an error.
|||||||| If I try to dismiss a calendar reminder, I get the same error.
|||||||| I try to delete from the Inbox and get the same error.
||||||||
|||||||| Any idea what could be going on?
||||||||
||||||||
||||||||
|||||||| Thanks for any help,
||||||||
||||||||
||||||||
|||||||| Huck
 
H

Huck Rorick

I'm not sure what you mean by Control Panel. If I use Windows Control Panel
(Start->Control Panel), there is no "Data Files". Is there a Control Panel
somewhere in Outlook?

Huck

Milly Staples said:
If you use Control Panel->Data Files->select your Personal folders file
and
hit settings, what does your .pst file call itself? Personal Folders or
Personal Folders (97-2002)?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Huck Rorick asked:

| Milly,
| How can I tell, or verify, if I have the new unicode format file
| (with 20 gigs)? I did File->New->Outlook Data File-> and then in the
| "New Outlook Data.." window under "Types of Storage" selected
| "Personal Folders File (.pst)" which was the only option. It said
| "Provides storage of items and folders. Compatible with Outlook 97,
| 98 and 200 files"
| This looks like what I had before so I'm wondering how I know this one
| supports 20 gigs?
|
| Also, I changed the default file and closed the old file that was too
| big. I understand if I truncate the old file I lose data. It seemed
| like I could open a new file, then copy stuff from the old (which I
| was able to do with the mouse into another file already, as I think I
| mentioned in a previous note.) Does this sound like a reasonable
| approach? Of do I have to lose data?
|
| Thanks,
|
| Huck
|
| || You need to reduce the size of your .pst file immediately. Use the
|| pst crop
|| tool (http://www.slipstick.com/problems/repair2gbpst.asp) - once you
|| have it
|| reduced. create a new .pst file in the newer unicode format (default
|| size is
|| 20 gigs). File->New->Outlook Data File->Personal Folders. Drag your
|| items
|| from the old to the new and then close the old after making the new
|| the default delivery location.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Huck Rorick asked:
||
||| Milly,
||| I did as you said but I got the same error message and it would not
||| delete the reminder. I can't delete the reminder, can't delete the
||| messages in the outbox, or messsages in Drafts.
|||
||| I uninstalled MS Office, then reinstalled. It had the same problem.
|||
||| I seem to remember that Outlook 2002 had a limit on the size data
||| file it could handle. Mine is 1,907,216 KB.
|||
||| I'm getting really desperate. Can you suggest anything else?
|||
||| Thanks,
|||
||| Huck
||| |||| Display your calendar in a Table view and add the reminders column.
|||| Then go
|||| through until you find the errant reminder. Highlight it but do no
|||| open it,
|||| then press delete.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, Huck Rorick asked:
||||
||||| Thanks Milly. I followed your instructions and cleared the cache.
||||| However, I still have the same problem. Outlook also won't let me
||||| dismiss reminders.
|||||
||||| Any other ideas of what I might do?
|||||
||||| Thanks,
|||||
||||| Huck
||||| |||||| Tools->Options->Other->Advanced->Custom Forms->Manage
|||||| Forms->Clear Cache.
||||||
|||||| --
|||||| Milly Staples [MVP - Outlook]
||||||
|||||| Post all replies to the group to keep the discussion intact.
|||||| How to ask a question: http://support.microsoft.com/KB/555375
||||||
||||||
|||||| After furious head scratching, Huck Rorick asked:
||||||
||||||| I'm using Outlook 2002. I tried running Detect and Repair.
||||||| That didn't help.
||||||| How do you clear the forms cache?
|||||||
||||||| Thanks,
|||||||
||||||| Huck
||||||| ||||||| Have you tried running a Detect and Repair? Have you tried
||||||| clearing your forms cache? What version of Outlook are you
||||||| using?
|||||||
||||||| --
||||||| Milly Staples [MVP - Outlook]
|||||||
||||||| Post all replies to the group to keep the discussion intact.
||||||| How to ask a question:
||||||| http://support.microsoft.com/KB/555375
|||||||
|||||||
||||||| After furious head scratching, Huck Rorick asked:
|||||||
|||||||| I tried to delete an email from Outbox. When I do I get the
|||||||| message
||||||||
|||||||| "The messaging interface has returned an unknown error. If the
|||||||| problem persists, restart Outlook"
||||||||
|||||||| I restart Outlook, restart the computer, but still get the same
|||||||| message. If I try to move the message I also get an error.
|||||||| If I try to dismiss a calendar reminder, I get the same error.
|||||||| I try to delete from the Inbox and get the same error.
||||||||
|||||||| Any idea what could be going on?
||||||||
||||||||
||||||||
|||||||| Thanks for any help,
||||||||
||||||||
||||||||
|||||||| Huck
Click to expand...
 
H

Huck Rorick

Is this what you mean?

Under File->Data File Management, selecting newly created file, clicking
"Settings" the new file is called
Personal Folders(1).pst
I think the (1) is because there are other Personal Folders files.

Huck

Milly Staples said:
If you use Control Panel->Data Files->select your Personal folders file
and
hit settings, what does your .pst file call itself? Personal Folders or
Personal Folders (97-2002)?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Huck Rorick asked:

| Milly,
| How can I tell, or verify, if I have the new unicode format file
| (with 20 gigs)? I did File->New->Outlook Data File-> and then in the
| "New Outlook Data.." window under "Types of Storage" selected
| "Personal Folders File (.pst)" which was the only option. It said
| "Provides storage of items and folders. Compatible with Outlook 97,
| 98 and 200 files"
| This looks like what I had before so I'm wondering how I know this one
| supports 20 gigs?
|
| Also, I changed the default file and closed the old file that was too
| big. I understand if I truncate the old file I lose data. It seemed
| like I could open a new file, then copy stuff from the old (which I
| was able to do with the mouse into another file already, as I think I
| mentioned in a previous note.) Does this sound like a reasonable
| approach? Of do I have to lose data?
|
| Thanks,
|
| Huck
|
| || You need to reduce the size of your .pst file immediately. Use the
|| pst crop
|| tool (http://www.slipstick.com/problems/repair2gbpst.asp) - once you
|| have it
|| reduced. create a new .pst file in the newer unicode format (default
|| size is
|| 20 gigs). File->New->Outlook Data File->Personal Folders. Drag your
|| items
|| from the old to the new and then close the old after making the new
|| the default delivery location.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Huck Rorick asked:
||
||| Milly,
||| I did as you said but I got the same error message and it would not
||| delete the reminder. I can't delete the reminder, can't delete the
||| messages in the outbox, or messsages in Drafts.
|||
||| I uninstalled MS Office, then reinstalled. It had the same problem.
|||
||| I seem to remember that Outlook 2002 had a limit on the size data
||| file it could handle. Mine is 1,907,216 KB.
|||
||| I'm getting really desperate. Can you suggest anything else?
|||
||| Thanks,
|||
||| Huck
||| |||| Display your calendar in a Table view and add the reminders column.
|||| Then go
|||| through until you find the errant reminder. Highlight it but do no
|||| open it,
|||| then press delete.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, Huck Rorick asked:
||||
||||| Thanks Milly. I followed your instructions and cleared the cache.
||||| However, I still have the same problem. Outlook also won't let me
||||| dismiss reminders.
|||||
||||| Any other ideas of what I might do?
|||||
||||| Thanks,
|||||
||||| Huck
||||| |||||| Tools->Options->Other->Advanced->Custom Forms->Manage
|||||| Forms->Clear Cache.
||||||
|||||| --
|||||| Milly Staples [MVP - Outlook]
||||||
|||||| Post all replies to the group to keep the discussion intact.
|||||| How to ask a question: http://support.microsoft.com/KB/555375
||||||
||||||
|||||| After furious head scratching, Huck Rorick asked:
||||||
||||||| I'm using Outlook 2002. I tried running Detect and Repair.
||||||| That didn't help.
||||||| How do you clear the forms cache?
|||||||
||||||| Thanks,
|||||||
||||||| Huck
||||||| ||||||| Have you tried running a Detect and Repair? Have you tried
||||||| clearing your forms cache? What version of Outlook are you
||||||| using?
|||||||
||||||| --
||||||| Milly Staples [MVP - Outlook]
|||||||
||||||| Post all replies to the group to keep the discussion intact.
||||||| How to ask a question:
||||||| http://support.microsoft.com/KB/555375
|||||||
|||||||
||||||| After furious head scratching, Huck Rorick asked:
|||||||
|||||||| I tried to delete an email from Outbox. When I do I get the
|||||||| message
||||||||
|||||||| "The messaging interface has returned an unknown error. If the
|||||||| problem persists, restart Outlook"
||||||||
|||||||| I restart Outlook, restart the computer, but still get the same
|||||||| message. If I try to move the message I also get an error.
|||||||| If I try to dismiss a calendar reminder, I get the same error.
|||||||| I try to delete from the Inbox and get the same error.
||||||||
|||||||| Any idea what could be going on?
||||||||
||||||||
||||||||
|||||||| Thanks for any help,
||||||||
||||||||
||||||||
|||||||| Huck
Click to expand...
 
J

Joyce Hince

Milly Staples said:
You need to reduce the size of your .pst file immediately. Use the pst crop
tool (http://www.slipstick.com/problems/repair2gbpst.asp) - once you have it
reduced. create a new .pst file in the newer unicode format (default size is
20 gigs). File->New->Outlook Data File->Personal Folders. Drag your items
from the old to the new and then close the old after making the new the
default delivery location.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Huck Rorick asked:

| Milly,
| I did as you said but I got the same error message and it would not
| delete the reminder. I can't delete the reminder, can't delete the
| messages in the outbox, or messsages in Drafts.
|
| I uninstalled MS Office, then reinstalled. It had the same problem.
|
| I seem to remember that Outlook 2002 had a limit on the size data
| file it could handle. Mine is 1,907,216 KB.
|
| I'm getting really desperate. Can you suggest anything else?
|
| Thanks,
|
| Huck
| || Display your calendar in a Table view and add the reminders column.
|| Then go
|| through until you find the errant reminder. Highlight it but do no
|| open it,
|| then press delete.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, Huck Rorick asked:
||
||| Thanks Milly. I followed your instructions and cleared the cache.
||| However, I still have the same problem. Outlook also won't let me
||| dismiss reminders.
|||
||| Any other ideas of what I might do?
|||
||| Thanks,
|||
||| Huck
||| |||| Tools->Options->Other->Advanced->Custom Forms->Manage Forms->Clear
|||| Cache.
||||
|||| --
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact.
|||| How to ask a question: http://support.microsoft.com/KB/555375
||||
||||
|||| After furious head scratching, Huck Rorick asked:
||||
||||| I'm using Outlook 2002. I tried running Detect and Repair. That
||||| didn't help.
||||| How do you clear the forms cache?
|||||
||||| Thanks,
|||||
||||| Huck
||||| ||||| Have you tried running a Detect and Repair? Have you tried
||||| clearing your forms cache? What version of Outlook are you using?
|||||
||||| --Â
||||| Milly Staples [MVP - Outlook]
|||||
||||| Post all replies to the group to keep the discussion intact.
||||| How to ask a question:
||||| http://support.microsoft.com/KB/555375
|||||
|||||
||||| After furious head scratching, Huck Rorick asked:
|||||
|||||| I tried to delete an email from Outbox. When I do I get the
|||||| message
||||||
|||||| "The messaging interface has returned an unknown error. If the
|||||| problem persists, restart Outlook"
||||||
|||||| I restart Outlook, restart the computer, but still get the same
|||||| message. If I try to move the message I also get an error. If I
|||||| try to dismiss a calendar reminder, I get the same error. I try
|||||| to delete from the Inbox and get the same error.
||||||
|||||| Any idea what could be going on?
||||||
||||||
||||||
|||||| Thanks for any help,
||||||
||||||
||||||
|||||| Huck
Click to expand...
 

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