Can't delete a System Folder

[Hapkido]

I am working on a client's HP laptop running Vista Home Premium cleaning out
all the items he wants removed. One of the items was Nero 7.0.xxx which
wasn't 100% compatible with Vista. I finally got everything of Nero removed
except a folder named "Nero Scout" which is displayed in "Computer" under
the drives.

I ran every commandline I could find online, to remove "Nero Scout" all of
which failed because the item "MediaLibraryNSE.dll" couldn't be found. I
also ran the latest Nero Cleaning Tool. I've run CCleaner and RegSupreme
Pro. And finally I did a search in Regedit for "Nero" and "Ahead" (directly
related to Nero) and deleted all items. What that accomplished was to remove
the folder "name", but the folder remains. Right-clicking on the folder and
choosing "Properties" gets an error: "The properties for this item are not
available". The "Type" shows it as "System Folder".

I did a Registry search for both of the strings showing in the Info Pane and
the second one: "3D6BE802-FCOD-4594-A304-E611F97089DC}" looked promising,
but I am reluctance to delete it. hehe Here is where it is located:
"HKEY_USERS\S-1-5-21-1875865841-1623057015-2609914292-1000\Software\Microsoft\Windows\CurentVersion\Shell
Extensions\Cached"

Bottom line.... how do I remove that folder?

 

[Peter Foldes]

Have you tried to take ownership of the file and delete it in Safe Mode or with the Command Line

 

[Guest]

Go to nero's web site and get their clean tool. It will uninstall all
remnants of Nero.

 

[John Inzer]

I am working on a client's HP laptop running Vista Home Premium
cleaning out all the items he wants removed. One of the items was
Nero 7.0.xxx which wasn't 100% compatible with Vista. I finally got
everything of Nero removed except a folder named "Nero Scout" which
is displayed in "Computer" under the drives.

I ran every commandline I could find online, to remove "Nero Scout"
all of which failed because the item "MediaLibraryNSE.dll" couldn't
be found. I also ran the latest Nero Cleaning Tool. I've run CCleaner
and RegSupreme Pro. And finally I did a search in Regedit for "Nero"
and "Ahead" (directly related to Nero) and deleted all items. What
that accomplished was to remove the folder "name", but the folder
remains. Right-clicking on the folder and choosing "Properties" gets
an error: "The properties for this item are not available". The
"Type" shows it as "System Folder".
I did a Registry search for both of the strings showing in the Info
Pane and the second one: "3D6BE802-FCOD-4594-A304-E611F97089DC}"
looked promising, but I am reluctance to delete it. hehe Here is
where it is located:
"HKEY_USERS\S-1-5-21-1875865841-1623057015-2609914292-1000\Software\Microsoft\Windows\CurentVersion\Shell
Extensions\Cached"
Bottom line.... how do I remove that folder?

=======================
Here's a possibility:

Unlocker
http://ccollomb.free.fr/unlocker/

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Hapkido]

John,

I downloaded and installed "Unlocker". There is supposed to be "Unlocker" on
the context menu when right-clicking on a pesky file. But it wasn't
displayed on this particular file. However, I clicked on "delete", which in
the past had resulted in an error, but this time it was able to be deleted.
Whether or not "Unlocker" made this possible or not I can't say. But the
important thing is that it is now gone.... Yippee!!

THANKS!!

 

[Ian Betts]

John,

I downloaded and installed "Unlocker". There is supposed to be "Unlocker"
on the context menu when right-clicking on a pesky file. But it wasn't
displayed on this particular file. However, I clicked on "delete", which
in the past had resulted in an error, but this time it was able to be
deleted. Whether or not "Unlocker" made this possible or not I can't say.
But the important thing is that it is now gone.... Yippee!!

THANKS!!

Sorry but I would not touch even the site with a very long pole. It look a
very dodgy one to me?