Can't connect to computer on my home network - "Access is denied"

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G

Guest

Disclaimer: Very little networking or Windows knowledge here....

First, I have an HP Pavillion Desktop and Sony Vaio Notebook (both running
Windows XP Home), Westell WireSpeed DSL Modem, Belkin 54g Wireless Router,
Linksys WPC54GS wireless network card, and my HP plugged into one of the LAN
ports on the router. I ran Network Setup on both computers, chossing the
"residential gateway" and "file/print sharing ON" options for both. I am able
to connect to the internet from both computers. I can "see" both computers in
the workgroup window. I can access the Sony from my HP, but when I try to
access my HP from the Sony, I get an error message (\\Hp is not
accessible..might not have permission...contact the administrator...Access is
denied). BUT, if I type the name of the folder in a command line, I can get
into the folders without a problem.

I've seen some of the advice here for similar problems, but have no clue
where to begin. Can anybody help???
 
Try clicking on My Computer, then opposite clicking on your local disk, then
selecting Sharing and Security... When the window comes up make sure the
Share this folder option button is selected. If this is already done you
will want to check the Permissions section. This should get you moving in
the right direction.
 
Disclaimer: Very little networking or Windows knowledge here....

First, I have an HP Pavillion Desktop and Sony Vaio Notebook (both running
Windows XP Home), Westell WireSpeed DSL Modem, Belkin 54g Wireless Router,
Linksys WPC54GS wireless network card, and my HP plugged into one of the LAN
ports on the router. I ran Network Setup on both computers, chossing the
"residential gateway" and "file/print sharing ON" options for both. I am able
to connect to the internet from both computers. I can "see" both computers in
the workgroup window. I can access the Sony from my HP, but when I try to
access my HP from the Sony, I get an error message (\\Hp is not
accessible..might not have permission...contact the administrator...Access is
denied). BUT, if I type the name of the folder in a command line, I can get
into the folders without a problem.

I've seen some of the advice here for similar problems, but have no clue
where to begin. Can anybody help???
Click to expand...

Make sure the browser service is running on the desktop computer. Control Panel
- Administrative Tools - Services. Verify that the Computer Browser, and the
TCP/IP NetBIOS Helper, services both show with Status = Started. Disable the
browser on the notebook. Power both computers off, power the desktop on, and
finally the notebook.

The Microsoft Browstat program will show us what browsers you have in your
domain / workgroup, at any time.
http://support.microsoft.com/?id=188305

You can download Browstat from either:
<http://www.dynawell.com/reskit/microsoft/win2000/browstat.zip>
<http://rescomp.stanford.edu/staff/manual/rcc/tools/browstat.zip>

Browstat is very small (40K), and needs no install. Just unzip the downloaded
file, copy browstat.exe to any folder in the Path, and run it from a command
window, by "browstat status". Make sure all computers give the same result.

For more information about the browser subsystem (very intricate), see:
http://support.microsoft.com/?id=188001
http://support.microsoft.com/?id=188305
<http://www.microsoft.com/technet/prodtechnol/winntas/deploy/prodspecs/ntbrowse.mspx>

What is the error message number with access is denied?

What SP level on each computer? Any firewalls (now or in the past)?

If no help yet, provide ipconfig information for each computer, and we'll
diagnose the problem.
Start - Run - "cmd". Type "ipconfig /all >c:\ipconfig.txt" into the command
window - Open c:\ipconfig.txt in Notepad, make sure that Format - Word Wrap is
NOT checked!, copy and paste entire contents into your next post. Identify
operating system (by name, version, and SP level) with each ipconfig listing.
 
Thank you for everyone's help so far...
********
HP Pavilion Desktop (HP) running Windows XP Home, Version 2002, Service Pack
2:

c:\BROWSTAT STATUS
Status for domain HOME NETWORK on transport
\Device\NetBT_Tcpip_{60809226-C091-4FC6-BC86-D9529F321267}
Browsing is active on domain.
Master browser name is: SONY
Could not connect to registry, error = 53 Unable to determine build
of browser master: 53
\\\\SONY . Version:05.01 Flags: 51203 NT POTENTIAL MASTER
1 backup servers retrieved from master SONY
\\SONY
There are 2 servers in domain HOME NETWORK on transport
\Device\NetBT_Tcpip_{60809226-C091-4FC6-BC86-D9529F321267}
There are 1 domains in domain HOME NETWORK on transport
\Device\NetBT_Tcpip_{60809226-C091-4FC6-BC86-D9529F321267}

C:IPCONFIG \ALL
Windows IP Configuration Host Name . . . . . . . . . . . . : HP
Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . .
.. : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy
Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . :
BelkinEthernet adapter Local Area Connection: Connection-specific DNS
Suffix . : Belkin Description . . . . . . . . . . . : NVIDIA nForce
MCP Networking Adapter Physical Address. . . . . . . . . :
00-0C-6E-64-4F-D7 Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . .
.. . : 192.168.2.3 Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1 DHCP Server . . .
.. . . . . . . . : 192.168.2.1 DNS Servers . . . . . . . . . . . :
192.168.2.1 Lease Obtained. . . . . . . . . . : Tuesday, December 07,
2004 12:05:49 PM Lease Expires . . . . . . . . . . : Monday, January
18, 2038 10:14:07 PM

********
Sony Vaio Notebook(Sony) running Windows XP Home, Version 2002, Service Pack
2:

c:\BROWSTAT STATUS
tatus for domain HOME NETWORK on transport
\Device\NetBT_Tcpip_{949DB5F7-DA24-440C-A60F-FB34DDE8BCFA}
Browsing is active on domain.
Master browser name is: SONY
Master browser is running build 2600
1 backup servers retrieved from master SONY
\\SONY
There are 2 servers in domain HOME NETWORK on transport
\Device\NetBT_Tcpip_{949DB5F7-DA24-440C-A60F-FB34DDE8BCFA}
There are 1 domains in domain HOME NETWORK on transport
\Device\NetBT_Tcpip_{949DB5F7-DA24-440C-A60F-FB34DDE8BCFA}

C:IPCONFIG \ALL
Windows IP Configuration Host Name . . . . . . . . . . . . : SONY
Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . .
.. . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy
Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . :
BelkinEthernet adapter Local Area Connection: Media State . . . . . .
.. . . . . : Media disconnected Description . . . . . . . . . . . :
Intel(R) PRO/100 VE Network Connection Physical Address. . . . . . . .
.. : 08-00-46-4E-20-74Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : Belkin Description . . . . . . . .
.. . . : Wireless-G Notebook Adapter with SpeedBooster Physical
Address. . . . . . . . . : 00-0F-66-D8-84-12 Dhcp Enabled. . . . . . .
.. . . . : Yes Autoconfiguration Enabled . . . . : Yes IP
Address. . . . . . . . . . . . : 192.168.2.2 Subnet Mask . . . . . . .
.. . . . : 255.255.255.0 Default Gateway . . . . . . . . . :
192.168.2.1 DHCP Server . . . . . . . . . . . : 192.168.2.1 DNS
Servers . . . . . . . . . . . : 192.168.2.1 Lease Obtained. . . . . .
.. . . . : Tuesday, December 07, 2004 12:05:02 PM Lease Expires . . . .
.. . . . . . : Monday, January 18, 2038 10:14:07 PM
 
Thank you for everyone's help so far...
Click to expand...

<SNIP>

OK, to start, the "error = 53" in Browstat on HP indicates a problem resolving
the address of Sony (the master browser).

Did you reset the browser, as I recommended in my previous post?

Any firewalls (now or in the past) on either computer? This would be the most
likely cause of name resolution problems.

If no firewalls involved, then let's try changing the Node Type.

Both computers are using Node Type Hybrid.
http://support.microsoft.com/?id=160177

Run the Registry Editor on both computers.

You need to find this key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters]
and check these two values (which ever is there):
NodeType
DhcpNodeType

One of those values will have the value "8" (Hybrid). Try changing it to "4"
(Mixed). Then reboot.

The Registry Editor is a scary tool, but it's pretty simple once you get used to
it. Here are a couple articles that might help:
<http://www.microsoft.com/windowsxp/...home/using/productdoc/en/tools_regeditors.asp>
<http://www.annoyances.org/exec/show/registry>

Just remember to backup the key (create a registry patch) for:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters]
before deleting the values.

From the Annoyances article:
You can create a Registry patch by opening the Registry Editor, selecting a
branch, and choosing Export from the File menu. Then, specify a filename, and
press OK. You can then view the Registry patch file by opening it in Notepad
(right-click on it and select Edit). Again, just double-click on a Registry
patch file (or use Import in the Registry Editor's File menu) to apply it to the
registry.
 
Still can't browse my desktop from the notebook....

I reset both browsers in Admin Services, then powered down both PC's...even
reset DSL modem and wireless router...then changedDhcpNodeType from "8" to
"4" in registry of both PC's as in above post and rebooted...no luck.

The only firewall (past or present) is Windows Firewall, which are both ON.

Any ideas greatly appreciated!

Thanks again.

Chuck said:
Thank you for everyone's help so far...
Click to expand...

<SNIP>

OK, to start, the "error = 53" in Browstat on HP indicates a problem resolving
the address of Sony (the master browser).

Did you reset the browser, as I recommended in my previous post?

Any firewalls (now or in the past) on either computer? This would be the most
likely cause of name resolution problems.

If no firewalls involved, then let's try changing the Node Type.

Both computers are using Node Type Hybrid.
http://support.microsoft.com/?id=160177

Run the Registry Editor on both computers.

You need to find this key:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters]
and check these two values (which ever is there):
NodeType
DhcpNodeType

One of those values will have the value "8" (Hybrid). Try changing it to "4"
(Mixed). Then reboot.

The Registry Editor is a scary tool, but it's pretty simple once you get used to
it. Here are a couple articles that might help:
<http://www.microsoft.com/windowsxp/...home/using/productdoc/en/tools_regeditors.asp>
<http://www.annoyances.org/exec/show/registry>

Just remember to backup the key (create a registry patch) for:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NetBT\Parameters]
before deleting the values.

From the Annoyances article:
You can create a Registry patch by opening the Registry Editor, selecting a
branch, and choosing Export from the File menu. Then, specify a filename, and
press OK. You can then view the Registry patch file by opening it in Notepad
(right-click on it and select Edit). Again, just double-click on a Registry
patch file (or use Import in the Registry Editor's File menu) to apply it to the
registry.
Click to expand...
 
Still can't browse my desktop from the notebook....

I reset both browsers in Admin Services, then powered down both PC's...even
reset DSL modem and wireless router...then changedDhcpNodeType from "8" to
"4" in registry of both PC's as in above post and rebooted...no luck.

The only firewall (past or present) is Windows Firewall, which are both ON.

Any ideas greatly appreciated!

Thanks again.
Click to expand...

Did you enable the File and Printer Sharing exception in the Windows Firewall
wizard?
 
Yes, when I ran the Network Setup Wizard. The box is also checked in the
"Exceptions" area of the Firewall settings window. I can access shared
folders on my desktop using a command line prompt, but not in the browser
window. Browsing in the other direction works fine (accessing folders/files
 
Yes, when I ran the Network Setup Wizard. The box is also checked in the
"Exceptions" area of the Firewall settings window. I can access shared
folders on my desktop using a command line prompt, but not in the browser
window. Browsing in the other direction works fine (accessing folders/files
on the notebook).
Click to expand...

OK, let's try diagnosing the problem. Take the following code (everything
inside the "#####"). (Did I get the names and ip addresses right)?

Copy the code, precisely as it is keyed, into Notepad. Ensure that Format -
Word Wrap is not checked.
Save the file as "cdiag.cmd", as type "All Files", into the root folder "C:\".
Run it by Start - Run - "c:\cdiag".
Wait patiently.
When Notepad opens up displaying c:\cdiag.txt, first check Format and ensure
that Word Wrap is NOT checked! Then, copy the entire contents (Ctrl-A Ctrl-C)
and paste (Ctrl-V) into your next post.

Do this from both computers, please.

#####

@echo off
set FullTargets=HP 192.168.2.3 SONY 192.168.2.2
set PingTargets=127.0.0.1 192.168.2.1
Set Version=V1.05
@echo CDiagnosis %Version% >c:\cdiag.txt
@echo Start diagnosis for %computername% (Targets %FullTargets%) >>c:\cdiag.txt
for %%a in (%FullTargets% %PingTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "net view %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net view %%a >>c:\cdiag.txt
)
@echo End diagnosis for %computername% >>c:\cdiag.txt
notepad c:\cdiag.txt
:EOF

#####
 
Thanks for the help so far...I appreciate your time
#############
From the HP desktop:

CDiagnosis V1.05
Start diagnosis for HP (Targets HP 192.168.2.3 SONY 192.168.2.2)

Target HP

"ping HP"

Pinging HP [192.168.2.2] with 32 bytes of data:Reply from 192.168.2.2:
bytes=32 time<1ms TTL=128Reply from 192.168.2.2: bytes=32 time<1ms
TTL=128Reply from 192.168.2.2: bytes=32 time<1ms TTL=128Reply from
192.168.2.2: bytes=32 time<1ms TTL=128Ping statistics for 192.168.2.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip
times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
"net view HP"

Shared resources at HP

Desktop

Share name Type Used as Comment

-------------------------------------------------------------------------------
Beatriz's Graduation Disk
C Disk
Costa Rica Disk
Installs Disk
Printer Print Presenter-to-Go
Printer2 Print hp psc 2100 series
SharedDocs Disk
The command completed successfully.


Target 192.168.2.3

"ping 192.168.2.3"

Pinging 192.168.2.3 with 32 bytes of data:Reply from 192.168.2.3: bytes=32
time=290ms TTL=128Reply from 192.168.2.3: bytes=32 time=1ms TTL=128Reply from
192.168.2.3: bytes=32 time=1ms TTL=128Reply from 192.168.2.3: bytes=32
time=1ms TTL=128Ping statistics for 192.168.2.3: Packets: Sent = 4,
Received = 4, Lost = 0 (0% loss),Approximate round trip times in
milli-seconds: Minimum = 1ms, Maximum = 290ms, Average = 73ms
"net view 192.168.2.3"

Shared resources at 192.168.2.3

Notebook

Share name Type Used as Comment

-------------------------------------------------------------------------------
ICU papers Disk
My Downloads Disk
Printer Print Lexmark Z55
SharedDocs Disk
The command completed successfully.


Target SONY

"ping SONY"

Pinging SONY [192.168.2.3] with 32 bytes of data:Reply from 192.168.2.3:
bytes=32 time=1ms TTL=128Reply from 192.168.2.3: bytes=32 time=1ms
TTL=128Reply from 192.168.2.3: bytes=32 time=2ms TTL=128Reply from
192.168.2.3: bytes=32 time=1ms TTL=128Ping statistics for 192.168.2.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip
times in milli-seconds: Minimum = 1ms, Maximum = 2ms, Average = 1ms
"net view SONY"

Shared resources at SONY

Notebook

Share name Type Used as Comment

-------------------------------------------------------------------------------
ICU papers Disk
My Downloads Disk
Printer Print Lexmark Z55
SharedDocs Disk
The command completed successfully.


Target 192.168.2.2

"ping 192.168.2.2"

Pinging 192.168.2.2 with 32 bytes of data:Reply from 192.168.2.2: bytes=32
time<1ms TTL=128Reply from 192.168.2.2: bytes=32 time<1ms TTL=128Reply from
192.168.2.2: bytes=32 time<1ms TTL=128Reply from 192.168.2.2: bytes=32
time<1ms TTL=128Ping statistics for 192.168.2.2: Packets: Sent = 4,
Received = 4, Lost = 0 (0% loss),Approximate round trip times in
milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
"net view 192.168.2.2"

Shared resources at 192.168.2.2

Desktop

Share name Type Used as Comment

-------------------------------------------------------------------------------
Beatriz's Graduation Disk
C Disk
Costa Rica Disk
Installs Disk
Printer Print Presenter-to-Go
Printer2 Print hp psc 2100 series
SharedDocs Disk
The command completed successfully.


Target 127.0.0.1

"ping 127.0.0.1"

Pinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32
time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from
127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms
TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 4, Received = 4,
Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum
= 0ms, Maximum = 0ms, Average = 0ms
"net view 127.0.0.1"

Shared resources at 127.0.0.1

Desktop

Share name Type Used as Comment

-------------------------------------------------------------------------------
Beatriz's Graduation Disk
C Disk
Costa Rica Disk
Installs Disk
Printer Print Presenter-to-Go
Printer2 Print hp psc 2100 series
SharedDocs Disk
The command completed successfully.


Target 192.168.2.1

"ping 192.168.2.1"

Pinging 192.168.2.1 with 32 bytes of data:Reply from 192.168.2.1: bytes=32
time=1ms TTL=64Reply from 192.168.2.1: bytes=32 time<1ms TTL=64Reply from
192.168.2.1: bytes=32 time=1ms TTL=64Reply from 192.168.2.1: bytes=32
time<1ms TTL=64Ping statistics for 192.168.2.1: Packets: Sent = 4,
Received = 4, Lost = 0 (0% loss),Approximate round trip times in
milli-seconds: Minimum = 0ms, Maximum = 1ms, Average = 0ms
"net view 192.168.2.1"

End diagnosis for HP

################
From the Sony notebook:

CDiagnosis V1.05
Start diagnosis for SONY (Targets HP 192.168.2.3 SONY 192.168.2.2)

Target HP

"ping HP"

Pinging HP [192.168.2.2] with 32 bytes of data:Reply from 192.168.2.2:
bytes=32 time=1ms TTL=128Reply from 192.168.2.2: bytes=32 time=1ms
TTL=128Reply from 192.168.2.2: bytes=32 time=1ms TTL=128Reply from
192.168.2.2: bytes=32 time=1ms TTL=128Ping statistics for 192.168.2.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip
times in milli-seconds: Minimum = 1ms, Maximum = 1ms, Average = 1ms
"net view HP"


Target 192.168.2.3

"ping 192.168.2.3"

Pinging 192.168.2.3 with 32 bytes of data:Reply from 192.168.2.3: bytes=32
time<1ms TTL=128Reply from 192.168.2.3: bytes=32 time<1ms TTL=128Reply from
192.168.2.3: bytes=32 time<1ms TTL=128Reply from 192.168.2.3: bytes=32
time<1ms TTL=128Ping statistics for 192.168.2.3: Packets: Sent = 4,
Received = 4, Lost = 0 (0% loss),Approximate round trip times in
milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
"net view 192.168.2.3"

Shared resources at 192.168.2.3

Notebook

Share name Type Used as Comment

-------------------------------------------------------------------------------
ICU papers Disk
My Downloads Disk
Printer Print Lexmark Z55
SharedDocs Disk
The command completed successfully.


Target SONY

"ping SONY"

Pinging SONY [192.168.2.3] with 32 bytes of data:Reply from 192.168.2.3:
bytes=32 time<1ms TTL=128Reply from 192.168.2.3: bytes=32 time<1ms
TTL=128Reply from 192.168.2.3: bytes=32 time<1ms TTL=128Reply from
192.168.2.3: bytes=32 time<1ms TTL=128Ping statistics for 192.168.2.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip
times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
"net view SONY"

Shared resources at SONY

Notebook

Share name Type Used as Comment

-------------------------------------------------------------------------------
ICU papers Disk
My Downloads Disk
Printer Print Lexmark Z55
SharedDocs Disk
The command completed successfully.


Target 192.168.2.2

"ping 192.168.2.2"

Pinging 192.168.2.2 with 32 bytes of data:Reply from 192.168.2.2: bytes=32
time=1ms TTL=128Reply from 192.168.2.2: bytes=32 time=3ms TTL=128Reply from
192.168.2.2: bytes=32 time=1ms TTL=128Reply from 192.168.2.2: bytes=32
time=1ms TTL=128Ping statistics for 192.168.2.2: Packets: Sent = 4,
Received = 4, Lost = 0 (0% loss),Approximate round trip times in
milli-seconds: Minimum = 1ms, Maximum = 3ms, Average = 1ms
"net view 192.168.2.2"


Target 127.0.0.1

"ping 127.0.0.1"

Pinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32
time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms TTL=128Reply from
127.0.0.1: bytes=32 time<1ms TTL=128Reply from 127.0.0.1: bytes=32 time<1ms
TTL=128Ping statistics for 127.0.0.1: Packets: Sent = 4, Received = 4,
Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum
= 0ms, Maximum = 0ms, Average = 0ms
"net view 127.0.0.1"

Shared resources at 127.0.0.1

Notebook

Share name Type Used as Comment

-------------------------------------------------------------------------------
ICU papers Disk
My Downloads Disk
Printer Print Lexmark Z55
SharedDocs Disk
The command completed successfully.


Target 192.168.2.1

"ping 192.168.2.1"

Pinging 192.168.2.1 with 32 bytes of data:Reply from 192.168.2.1: bytes=32
time=3ms TTL=64Reply from 192.168.2.1: bytes=32 time=1ms TTL=64Reply from
192.168.2.1: bytes=32 time=1ms TTL=64Reply from 192.168.2.1: bytes=32
time=1ms TTL=64Ping statistics for 192.168.2.1: Packets: Sent = 4,
Received = 4, Lost = 0 (0% loss),Approximate round trip times in
milli-seconds: Minimum = 1ms, Maximum = 3ms, Average = 1ms
"net view 192.168.2.1"

End diagnosis for SONY
 
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