Can't browse the internet

[Guest]

Whenever I type in an internet address in the address bar, something causes
IE to add an additional www. and .com, .net or .org to the web address
causing IE to not be able to display the internet page/website that I am
attempting to go to. For example, if I type in www.microsoft.com IE will
search for www.www.microsoft.com.org
I've been told that this is due to spyware and have ran all combatting tools
that I can think of (Ad-Adware, Spybot, Earthlink Spyware scan and the new
Microsoft Anti-Spyware program), none have been able to fix the problem.
Does anyone have any ideas as to what this could be or what can fix it?

 

[Jan Il]

Hi Shay

You probably have a hijacker. Try the following and see if it helps:

Update and rerun the AdAware and Spybot S&D in Safe Mode with Hidden Files
enabled:

How To Enable Hidden Files
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339

How To Restart in Safe Mode
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406



Then download and run the following:


CWShredder: Free
http://www.majorgeeks.com/download4086.html



Then download and run the HiJackThis according to the instructions below:



How to download and install HiJackThis:

http://www.bleepingcomputer.com/forums/topict309.html



Please DO NOT post your log to this newsgroup, but to the HiJackThis Support
Forums below:
http://www.hijackthis.de/forum/forumdisplay.php?f=10&guestlanguageid=4
the Aumha HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30

or Bleeping Computer Forum

http://www.bleepingcomputer.com/forums/forum22.html

to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.

(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.



Please post a link to your HJT at the forums here so we can follow your
progress there.



If these steps do not resolve your problem, or you need help with the above,
please post back to this thread with the details and any error messages.

Hope this helps

Jan
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