Can't access Windows update site

[Guest]

Running IE6, XP Pro Servpack 1, Everytime I attempt to access Windows update
the Window's update window pops up and locks my computer. ending any
possibility for access to the site. I have to open the task manager to close
the window and free up my computer. All other web sites open with no
problems.
I have tried a reinstall/repair of Internet Explorer no luck. I have also
tried a repair and an upgrade install of XP Pro, no luck.
Error signature ---sz App NAme 1explorer.exe sz App Ver 6.02800.1106 and
Error signature ---sz mod name hung app sz mod ver 0000 of set 000000
THis is a problem that just came up and won't go away
Would appreciate help. Thanks

 

[Jan Il]

Hi Ron

First... try the following and see if it helps:

Windows Update Troubleshooter

http://v4.windowsupdate.microsoft.com/troubleshoot/



Windows Update not working

First.......check the very interesting information here regarding Windows
Update problems for XP, and see if it will help:

Microsoft Makes Windows Update Site Nonfunctional
http://www.techzonez.com/forums/showthread.php?s=&threadid=972&highlight=microsoft+update

If still no joy....

A possible workaround for the Windows Update not working.

Use Notepad to add the following to your
"C:\Windows\System32\drivers\etc\hosts" file:

207.46.106.80 www.download.windowsupdate.com

Save the notepad file.

Close IE and reopen and see if it works.

also.......

Un-Hosing Windows Update
http://discuss.fogcreek.com/joelonsoftware/default.asp?cmd=show&ixPost=99021

or........

Windows Update not working -

Go to the Windows Update site as you usually do. When you get there, copy
the address that appears in the browser's address bar.
Click the Tools menu, then click Internet Options.
Click on the Security tab. Click on the Trusted Sites icon and then click on
the Sites button.
In the Trusted Sites dialog box, paste the address into the Add this Web
site to the zone text box. Remove the checkmark from the Require server
verification (https for all sites in this zone checkbox. Click the Add
button.
Click OK.
Click OK again.

If all the above fails..........

IE is a core part of the XP operating system, and cannot be uninstalled,
only repaired or reinstalled. Try the following and see if it helps:

Repair or Reinstall IE/OE (WinXP)
http://support.microsoft.com/?kbid=318378

also.......



You may have a hijacker, malware, spyware or other scumware on your system
causing this problem. Thus, in addition to running your updated anti-virus
program, you should do the following to be sure none of these are present on
your system. Although you may have already run one or more of the programs,

please do so again according to the instructions below. Be aware that, some
very aggressive and damaging variants of malware can replicate themselves
repeatedly, or mutate, if not removed properly. Please follow all
instructions carefully to be sure your system is thoroughly cleaned


Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Be sure to run CWShredder here

http://www.majorgeeks.com/download3019.html

and AdAware and Spybot.
Download the newest version of HiJackThis here:
http://www.bleepingcomputer.com/files/hijackthis.php
(or Spybot - Search and Destroy DSO Exploit Fix 1.3.1 TX)
http://www.majorgeeks.com/download4392.html



Also visit these two sites to test for parasites and help basic cleaning:

On-Line Check

http://aumha.org/a/noads.htm

and

Quick-Fix Protocol.
http://aumha.org/a/quickfix.php

Basically, throw everything here at your "infection".

And be sure to use the HijackThis. Please DO NOT post your log to this
newsgroup, but to the HiJackThis Support Forums below:
http://www.hijackthis.de/forum/forumdisplay.php?f=10&guestlanguageid=4
the Aumha HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30

or Bleeping Computer Forum

http://www.bleepingcomputer.com/forums/forum22.html

to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.

(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.


Also this program searches for hidden .dlls that recreate the malware.
About Buster:
http://www.majorgeeks.com/download4289.html

CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

You should also get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
Also
From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)

or ........

Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip

Also.........

Courtesy of Jim Byrd -

Download Sysclean.com, from Trend Micro, here:
http://www.trendmicro.com/download/dcs.asp along with the latest pattern
file, here:
http://www.trendmicro.com/download/pattern.asp
Be sure to read the "How-to" info here:
http://www.trendmicro.com/ftp/products/tsc/readme.txt
You might also want to get Art's updater, SYS-UP.Zip, here for future
updating of these: http://home.epix.net/~artnpeg/.
(If you download and use the updater from the beginning, it will
automatically handle downloading the other files. Place them in a dedicated
folder after appropriate unzipping, and then run. This scan may take a long
time, as Sysclean is VERY extensive and thorough

NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again in Safe Mode to be
sure there are no lingering items on the system.



If these steps do not resolve your problem, or you need help with the above,
please post back to this thread with the details and any error messages.

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Brian McCumber]

I have a similar problem. Can you access the Hotmail web site or sign into
passport? I can't.

Brian

 

[Jan Il]

Hi Brian

Try the following and see if it helps:

Can't access Hotmail or Yahoo



Trouble logging into Hotmail

http://inetexplorer.mvps.org/answers_10.htm#hotmail



and………

Tools>Internet Options>Security>Advanced>Custom Level> change each of the
ActiveX Controls setting respectively down the list to the following:

Change the following in order:
Prompt
Disable
Disable
Prompt
Prompt

also......

Remove MSN Messenger v6.2

and.....

#1.-- You need to be logged on as an Administrator if running Windows XP
(have Full Rights) otherwise you will be limited to "Chat" and will not be
able to Modify/Delete/Change Files or transfer/send or receive files,
E-mails etc.

#2.-- Go To START >RUN> type in the Input window: ReGsvr32.exe softPUB.DLL "

#3.-- Change the Internet Explorer Settings: Tools>Internet
Options>Security>Setting> and set to Medium or Low...

#4.-- Uninstall MSN Messenger... Start>Control Panel>Add/Remove Programs>
find MS Messenger and uninstall it.

#5.-Repair Internet Explorer. Then reinstall MSN messenger... NOT the beta
v6.

#6.-- If you are using a proxy, make sure the settings are correct. If you
use LAN, then check to be sure the "Proxy server" box is Unchecked.

If these steps do not resolve your problem, or you need help with the above,
please post back to this thread with the details and any error messages.

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Frank Saunders, MS-MVP IE/OE]

Running IE6, XP Pro Servpack 1, Everytime I attempt to access
Windows update the Window's update window pops up and locks my
computer. ending any possibility for access to the site. I have to
open the task manager to close the window and free up my computer.
All other web sites open with no problems.
I have tried a reinstall/repair of Internet Explorer no luck. I have
also tried a repair and an upgrade install of XP Pro, no luck.
Error signature ---sz App NAme 1explorer.exe sz App Ver
6.02800.1106 and Error signature ---sz mod name hung app sz mod
ver 0000 of set 000000 THis is a problem that just came up and won't
go away
Would appreciate help. Thanks

1explorer.exe is not a Microsoft file.
First eliminate any scumware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Before you try to remove spyware using any of these programs ,
download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

See
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated with the program's update function
before every use, even when just downloaded. There's also a lot more to do
than just those two programs. CWShredder is also available here:
http://www.intermute.com/products/cwshredder
**Post your HijackThis log to
http://www.spywareinfo.com/forums/
http://forums.tomcoyote.org/
http://www.wilderssecurity.com/ or the Spyware forum at
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.

See also:
http://www.microsoft.com/downloads/...a2-6a57-4c57-a8bd-dbf62eda9671&DisplayLang=en
for the new Microsoft program which was previously released by Giant
Software. Warning: This is a beta with several false positives.

See this link for information about malware:
http://arstechnica.com/articles/paedia/malware.ars

If nothing there helps, please post back to this thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx

 

[Guest]

Jan, thanks for your help Learned a lot but still had problem.

Frank, Great information gained very needed knowledge. Just before your
post I contacted Microsoft and connect with a support rep. that walked me
through a process that fixed my problem. I don't know if I am able to pass on
what the process was, but it was based on disabling third party services and
startup items, in safe mode

 

[Frank Saunders, MS-MVP IE/OE]

Jan, thanks for your help Learned a lot but still had problem.

Frank, Great information gained very needed knowledge. Just before
your post I contacted Microsoft and connect with a support rep. that
walked me through a process that fixed my problem. I don't know if I
am able to pass on what the process was, but it was based on
disabling third party services and startup items, in safe mode

If unchecking "Enable third party browser extensions" fixed you up, you
should also remove the spyware as I suggested.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx

 

[Jan Il]

Hi Ron

Jan, thanks for your help Learned a lot but still had problem.

Frank, Great information gained very needed knowledge. Just before your
post I contacted Microsoft and connect with a support rep. that walked me
through a process that fixed my problem. I don't know if I am able to pass on
what the process was, but it was based on disabling third party services and
startup items, in safe mode

You're very welcome! Glad to hear you were able to resolve your problem.
Good job!

Thank you for posting back and letting us know what worked for you, and for
the benefit of other readers who might have a similar problem.

Jan
Smiles are meant to be shared,
that's why they're so contagious.