can't access contacts in 2003 word

  • Thread starter Thread starter CC
  • Start date Start date
C

CC

2003 Word suddenly lost the ability to pull contact info when preparing
envelopes. I've already gone to Outlook/Contacts Properties/Outlook Address
Book and the "show this folder as an email address book" box is grayed out. I
keep getting error messages about accessing a ms exchange server, but I use
AOL for email.
 
Nothing happens "suddenly" for no reason. State the changes you made that
produced the problem. State the error message more clearly. State how the
transports are configured for your Outlook profile. State how you configured
the Outlook Address Book in your profile.
 
I don't know what happened. I've read here that this happens sometimes, but
the suggested fix isn't working. The error message comes into play when I try
to follow the fix. It directs me to change the email account in Outlook. I
don't have one, so I get an error message that I must be online to access the
exchange server.

Russ Valentine said:
Nothing happens "suddenly" for no reason. State the changes you made that
produced the problem. State the error message more clearly. State how the
transports are configured for your Outlook profile. State how you configured
the Outlook Address Book in your profile.
--
Russ Valentine
[MVP-Outlook]
CC said:
2003 Word suddenly lost the ability to pull contact info when preparing
envelopes. I've already gone to Outlook/Contacts Properties/Outlook
Address
Book and the "show this folder as an email address book" box is grayed
out. I
keep getting error messages about accessing a ms exchange server, but I
use
AOL for email.
Click to expand...
Click to expand...
 
You'll at least need to answer my questions. Outlook didn't just do this all
by itself. You had to have done it. Do you run against Exchange Server? If
not, why did you configure your Outlook profile to use Exchange transport
when you use AOL?
--
Russ Valentine
[MVP-Outlook]
CC said:
I don't know what happened. I've read here that this happens sometimes, but
the suggested fix isn't working. The error message comes into play when I
try
to follow the fix. It directs me to change the email account in Outlook. I
don't have one, so I get an error message that I must be online to access
the
exchange server.

Russ Valentine said:
Nothing happens "suddenly" for no reason. State the changes you made that
produced the problem. State the error message more clearly. State how the
transports are configured for your Outlook profile. State how you
configured
the Outlook Address Book in your profile.
--
Russ Valentine
[MVP-Outlook]
CC said:
2003 Word suddenly lost the ability to pull contact info when preparing
envelopes. I've already gone to Outlook/Contacts Properties/Outlook
Address
Book and the "show this folder as an email address book" box is grayed
out. I
keep getting error messages about accessing a ms exchange server, but I
use
AOL for email.
Click to expand...
Click to expand...
Click to expand...
 
I run a stand alone pc and have never done anything to activate a network or
connect to a server. The only thing I've done is upgrade AOL software. I
uninstalled and reinstalled AOL and Office 2003 to no avail. When I
reinstalled Outlook, there were no options that I had to choose except
complete vs. partial install. I have never run across anything to do with an
exchange server.

Russ Valentine said:
You'll at least need to answer my questions. Outlook didn't just do this all
by itself. You had to have done it. Do you run against Exchange Server? If
not, why did you configure your Outlook profile to use Exchange transport
when you use AOL?
--
Russ Valentine
[MVP-Outlook]
CC said:
I don't know what happened. I've read here that this happens sometimes, but
the suggested fix isn't working. The error message comes into play when I
try
to follow the fix. It directs me to change the email account in Outlook. I
don't have one, so I get an error message that I must be online to access
the
exchange server.

Russ Valentine said:
Nothing happens "suddenly" for no reason. State the changes you made that
produced the problem. State the error message more clearly. State how the
transports are configured for your Outlook profile. State how you
configured
the Outlook Address Book in your profile.
--
Russ Valentine
[MVP-Outlook]
2003 Word suddenly lost the ability to pull contact info when preparing
envelopes. I've already gone to Outlook/Contacts Properties/Outlook
Address
Book and the "show this folder as an email address book" box is grayed
out. I
keep getting error messages about accessing a ms exchange server, but I
use
AOL for email.
Click to expand...
Click to expand...
Click to expand...
 
You've left out too much information. You could not get that error message
if you did not configure your Outlook profile to use an Exchange Account.
Can you at least tell us what transports your Outlook profile is configured
to use?
If your claim is that the only thing you did is upgrade your AOL software,
then your questions should be directed to AOL. It is not an Outlook issue.
--
Russ Valentine
[MVP-Outlook]
CC said:
I run a stand alone pc and have never done anything to activate a network
or
connect to a server. The only thing I've done is upgrade AOL software. I
uninstalled and reinstalled AOL and Office 2003 to no avail. When I
reinstalled Outlook, there were no options that I had to choose except
complete vs. partial install. I have never run across anything to do with
an
exchange server.

Russ Valentine said:
You'll at least need to answer my questions. Outlook didn't just do this
all
by itself. You had to have done it. Do you run against Exchange Server?
If
not, why did you configure your Outlook profile to use Exchange transport
when you use AOL?
--
Russ Valentine
[MVP-Outlook]
CC said:
I don't know what happened. I've read here that this happens sometimes,
but
the suggested fix isn't working. The error message comes into play when
I
try
to follow the fix. It directs me to change the email account in
Outlook. I
don't have one, so I get an error message that I must be online to
access
the
exchange server.

:

Nothing happens "suddenly" for no reason. State the changes you made
that
produced the problem. State the error message more clearly. State how
the
transports are configured for your Outlook profile. State how you
configured
the Outlook Address Book in your profile.
--
Russ Valentine
[MVP-Outlook]
2003 Word suddenly lost the ability to pull contact info when
preparing
envelopes. I've already gone to Outlook/Contacts Properties/Outlook
Address
Book and the "show this folder as an email address book" box is
grayed
out. I
keep getting error messages about accessing a ms exchange server,
but I
use
AOL for email.
Click to expand...
Click to expand...
Click to expand...
 
CC said:
2003 Word suddenly lost the ability to pull contact info when
preparing envelopes. I've already gone to Outlook/Contacts
Properties/Outlook Address Book and the "show this folder as an email
address book" box is grayed out. I keep getting error messages about
accessing a ms exchange server, but I use AOL for email.
Click to expand...

In Outlook, click Tools>E-mail Accounts>View or change existing directories
or address books>Next. What do you see?
 
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