Cannot view embedded attachments

[COB]

Office 2003 / Outlook 2003
XP SP3

Some users, not all, when they receive an email where there are embedded
pictures, there is only a Red X in the upper left hand corner. There is no
way to "download" picture. But if I click Forward, the images are visible -
most of the time.

I checked the settings in the options, download pictures, and making
adjustments in that doesn't help. Again, it is only a few pcs out of 75 so
not sure what the working pcs have different than the few that cant view.
Use to see the Download Picture prompt come up and was able to select that
but that prompt never comes up anymore. Was wondering if it was one of the
MS updates that set this different.

What setting controls this? Run a repair?? What?

 

[K. Orland]

Empty their cache:

http://www.howto-outlook.com/faq/securetemp.htm

See if that helps.