Cannot uninstall software

[Knack]

WinXP Media Center 2002 (SP2)

Have ScanSoft PaperPort software from a Visioneer scanner that I would like
to uninstall before beginning setup of a new Canon all-in-one, because the
new setup also utilizes Scansoft PaperPort software.

Unfortunately, the PaperPort software that I'm trying to uninstall did not
come with its own uninstall program to click on. So when I run Windows'
program uninstaller, I first get an error popup:
"Error 1713 PaperPort 8.0 SE cannot install one of its required products."
After clicking that one away, another popup error appears
"Fatal error during installation."

Don't know why the final popup error relates to installation rather than
uninstallation.

Now what do I do? Have some experience editing the Windows registry, but I
have no idea where all the various places in the registry that the PaperPort
8.0 SE installation exists.

 

[Wesley Vogel]

Apparently a common problem. Although I have installed and uninstalled
PaperPort 8 numerous times.

Instructions and a download for PP8ManualRemover.exe here...

<quote>
Problem:
You may receive an error 1713 when installing or uninstalling PaperPort 8.0,
or when upgrading from PaperPort 8. These steps may also be used to
completely remove PaperPort 8 or 9 from your system.

Solution:
Please print out these instructions and follow the steps exactly.
<quote>
Error 1713 when trying to uninstall PaperPort 8 or upgrading to PaperPort 9,
and manual uninstall instructions for PaperPort 8
TechNote Number: 2468
Published: 3/4/2003
Last Modified: 4/8/2005
http://knowledgebase.nuance.com/view.asp?tnID=1344

PaperPort 8.0 uses the Windows Installer (MsiExec.exe).

FYI, from my registry...
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Uninstall\{AEF2D1F3-0696-11D5-8E6A-00C04F7FA234}

PaperPort 8.0 Uninstall string
MsiExec.exe /I{AEF2D1F3-0696-11D5-8E6A-00C04F7FA234}

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In