cannot sign into msn

[Ghia]

i cannot access msn, messenger or hotmail.It keeps
bringing up a box saying that my sign in name or password
is incorrect.When i try through windows explorer the page
will not come up.It did work,& i can access all of these
on my friends PC.

 

[Jonathan Kay [MVP]]

Greetings,
Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

s

 

[Angela]

Hi Jonathan,

I have a similar problem with hotmail and followed all the
suggestions you listed. I'm still unable to log into my
hotmail account on my machine at home (XP-pro), but can
get into it from work (also an XP-pro). Any other
suggestions?

Thanks,

Angela

-----Original Message-----
Greetings,
Here are some suggestions you might want to check/try:

1. The date on your computer needs to be set properly --

double click the clock verify that

the time and date are set.
2. If your password information is not saved, verify

that you are typing it in with the

correct case (uppercase or lowercase).
3. Change your password @

http://memberservicesnet.passport.com/memberservice.srf,
then try

signing in again.
4. If you use a firewall (like ZoneAlarm, Norton

Internet Security etc. ), it's possible

that Messenger doesn't have the correct rights to access

the Internet, especially since you

upgraded. You may need to re/add Messenger to the

allowed list of programs in your firewall

if this is the case.
5. If you disabled your firewall in the past, it still

may be blocking Messenger -- try

restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a

problem (even if it is disabled).

6. Clear your IE cache and cookies -- open Internet

Explorer, click the Tools menu, then

Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet

Explorer, click the Tools menu, then

Internet Options, then Advanced tab, scroll to the

Security section, and verify that "Check

for server certificate revocation" is unchecked. Also

verify that 'Use SSL 2.0' and Use SSL

 

[Jonathan Kay [MVP]]

Hi Angela,

Try this link:
https://www.streamload.com

See if you can actually connect to that (it should redirect you).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Angela]

Hi Jonathan,

Thanks, but no go. A window flashed very quickly onscreen,
but I couldn't read it all. Something about you are trying
to connect to a secure page, but it doesn't exist. I was
redirected to http://www.streamload.com/Default.asp.

Thanks,
Angela

 

[Jonathan Kay [MVP]]

Hi Angela,

That's exactly what's supposed to happen, and as such, it appears that you can at least
connect to a SSL site.

Do you happen to have anything like Mcafee Privacy software installed or anything similar?
If so, try removing it and trying again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Angela]

Hi Jonathan,

I did have a trial version of Zone Alarm Pro (v. 4.0)
installed, but did an uninstall as was suggested in order
to try getting everything back to normal. Nothing else
seems to be affected except my hotmail account.

Cheers,
Angela

-----Original Message-----
Hi Angela,

That's exactly what's supposed to happen, and as such, it appears that you can at least
connect to a SSL site.

Do you happen to have anything like Mcafee Privacy

software installed or anything similar?

 

[Jonathan Kay [MVP]]

Hi Angela,

And you're absolutely positive you've cleared your Internet Explorer cookies (open Internet
Explorer, click the Tools menu, then Internet Options, then click 'Delete Cookies')?
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com