T
Tom
A colleague of mine has a Sony Vaio laptop (about 3 months old), Pentium 4
2800, running XP Home, with Office 2000, and the McAfee Security Suite
(antivirus, firewall, antispam etc). Recently, she tried to send an email
and it got stuck in the outbox. She tried to delete the message but Outlook
2000 but told her MAPI was unable to delete the message as it had started
transmitting it. Even on restarting the PC, the message was still there with
the same message if she tried to kill it off,
I managed to kill it off (after reading ng's) by creating a new profile and
importing everything to that, and all seemed well.
Now, another problem has arisen that may be linked to the earlier one.
She uses a wireless Broadband connection through a D-Link modem/router, and
this is fine for internet access. No go on email though! When clicking
send/receive in Outlook 2000, the button flickers as though it is doing
something, but the send/receive information box does not appear for about a
minute. That stays on for a minute or so, and then goes off like there is no
mail. If she has anything in the Outbox, she will eventually get a message
telling her there is no transport available.
She brought the laptop to me and I put it on our wireless network and even
set up a new mail account using our ISP service - got the same problems as
she had. Did a ping on the IP addressess of our ISP's DNS and these respond
OK, so it seemed to me that the problem was in Outlook's ability to
communicate, rather than the laptop's wireless connection, especially as
normal internet access if OK.
So far, I have:
- Done a 'repair' of Outlook;
- Deleted and re-installed Outlook;
- Uninstalled MS Office completely and re-installed it with new profiles for
Outlook;
- Run 'fixmapi.exe' (which did not appear to do anything).
All to no avail
Anyone got any ideas?
One thing to bear in mind is that this is one of the newer Sony Vaios that
does not come with a re-installation CD, or Operating System CD - she did
not create a backup of the HDD when she got it.
Regards
Tom
2800, running XP Home, with Office 2000, and the McAfee Security Suite
(antivirus, firewall, antispam etc). Recently, she tried to send an email
and it got stuck in the outbox. She tried to delete the message but Outlook
2000 but told her MAPI was unable to delete the message as it had started
transmitting it. Even on restarting the PC, the message was still there with
the same message if she tried to kill it off,
I managed to kill it off (after reading ng's) by creating a new profile and
importing everything to that, and all seemed well.
Now, another problem has arisen that may be linked to the earlier one.
She uses a wireless Broadband connection through a D-Link modem/router, and
this is fine for internet access. No go on email though! When clicking
send/receive in Outlook 2000, the button flickers as though it is doing
something, but the send/receive information box does not appear for about a
minute. That stays on for a minute or so, and then goes off like there is no
mail. If she has anything in the Outbox, she will eventually get a message
telling her there is no transport available.
She brought the laptop to me and I put it on our wireless network and even
set up a new mail account using our ISP service - got the same problems as
she had. Did a ping on the IP addressess of our ISP's DNS and these respond
OK, so it seemed to me that the problem was in Outlook's ability to
communicate, rather than the laptop's wireless connection, especially as
normal internet access if OK.
So far, I have:
- Done a 'repair' of Outlook;
- Deleted and re-installed Outlook;
- Uninstalled MS Office completely and re-installed it with new profiles for
Outlook;
- Run 'fixmapi.exe' (which did not appear to do anything).
All to no avail
Anyone got any ideas?
One thing to bear in mind is that this is one of the newer Sony Vaios that
does not come with a re-installation CD, or Operating System CD - she did
not create a backup of the HDD when she got it.
Regards
Tom