Cannot Send Faxes? Help Please.

G

Guest

I have vista Ultimate OEM.
I bought a new software modem, Sweex MO001 internal fax modem for
compatability. Downloaded and installed the 32bit vista drivers from Sweex.
The modem and fax and scan software can receive faxes. but cannot send them.
Each attempted fax send immediately fails, status as RETRIES EXCEEED.
Extended staus: Fatal error.

Any help would be eagerly received.
Thanks,
e
 
R

Russ Valentine [MVP-Outlook]

Is said modem on the VHCL? What are the messages in Event viewer?
 
G

Guest

Event viewer info:
PCI SoftV92 Modem
0x0201c7b4cba16d3c
Browne-PC\Browne
-2147483576
Microsoft Modem Device Provider

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft Fax" />
<EventID Qualifiers="49152">32079</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-06-22T12:48:29.000Z" />
<EventRecordID>2591</EventRecordID>
<Channel>Application</Channel>
<Computer>Browne-PC</Computer>
<Security />
</System>
- <EventData>
<Data>***************</Data> (DELETED COMPANY INFO replaced with *)
<Data />
<Data>****************</Data> (DELETED COMPANY INFO replaced with *)
<Data />
<Data>PCI SoftV92 Modem</Data>
<Data>0x0201c7b4cba16d3c</Data>
<Data>Browne-PC\Browne</Data>
<Data>-2147483576</Data>
<Data>Microsoft Modem Device Provider</Data>
</EventData>
</Event>

Event id error no: 32079

Hope this helps?
Thanks,
e


Russ Valentine said:
Is said modem on the VHCL? What are the messages in Event viewer?
--
Russ Valentine
[MVP-Outlook]
e said:
I have vista Ultimate OEM.
I bought a new software modem, Sweex MO001 internal fax modem for
compatability. Downloaded and installed the 32bit vista drivers from
Sweex.
The modem and fax and scan software can receive faxes. but cannot send
them.
Each attempted fax send immediately fails, status as RETRIES EXCEEED.
Extended staus: Fatal error.

Any help would be eagerly received.
Thanks,
e
Click to expand...
Click to expand...
 
R

Russ Valentine [MVP-Outlook]

Doesn't help me a bit. But if your modem is on the VHCL, it will help you
when you open a support incident with your OEM.
--
Russ Valentine
[MVP-Outlook]
e said:
Event viewer info:
PCI SoftV92 Modem
0x0201c7b4cba16d3c
Browne-PC\Browne
-2147483576
Microsoft Modem Device Provider

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft Fax" />
<EventID Qualifiers="49152">32079</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-06-22T12:48:29.000Z" />
<EventRecordID>2591</EventRecordID>
<Channel>Application</Channel>
<Computer>Browne-PC</Computer>
<Security />
</System>
- <EventData>
<Data>***************</Data> (DELETED COMPANY INFO replaced with *)
<Data />
<Data>****************</Data> (DELETED COMPANY INFO replaced with *)
<Data />
<Data>PCI SoftV92 Modem</Data>
<Data>0x0201c7b4cba16d3c</Data>
<Data>Browne-PC\Browne</Data>
<Data>-2147483576</Data>
<Data>Microsoft Modem Device Provider</Data>
</EventData>
</Event>

Event id error no: 32079

Hope this helps?
Thanks,
e


Russ Valentine said:
Is said modem on the VHCL? What are the messages in Event viewer?
--
Russ Valentine
[MVP-Outlook]
e said:
I have vista Ultimate OEM.
I bought a new software modem, Sweex MO001 internal fax modem for
compatability. Downloaded and installed the 32bit vista drivers from
Sweex.
The modem and fax and scan software can receive faxes. but cannot send
them.
Each attempted fax send immediately fails, status as RETRIES EXCEEED.
Extended staus: Fatal error.

Any help would be eagerly received.
Thanks,
e
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

Erm? so that means what exactly?
That mean that the said modem is not supported by vista, and that i should
report this to the pc maker?
Problem being, is that the pc maker only had external modems in the set up,
so i bought this one independently. Was only £9 Sterling, and was the only
cheap fax modem, i could find with so called vista 32 bit drivers. (that do
not seem to work?)

Thanks,
e


Russ Valentine said:
Doesn't help me a bit. But if your modem is on the VHCL, it will help you
when you open a support incident with your OEM.
--
Russ Valentine
[MVP-Outlook]
e said:
Event viewer info:
PCI SoftV92 Modem
0x0201c7b4cba16d3c
Browne-PC\Browne
-2147483576
Microsoft Modem Device Provider

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft Fax" />
<EventID Qualifiers="49152">32079</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-06-22T12:48:29.000Z" />
<EventRecordID>2591</EventRecordID>
<Channel>Application</Channel>
<Computer>Browne-PC</Computer>
<Security />
</System>
- <EventData>
<Data>***************</Data> (DELETED COMPANY INFO replaced with *)
<Data />
<Data>****************</Data> (DELETED COMPANY INFO replaced with *)
<Data />
<Data>PCI SoftV92 Modem</Data>
<Data>0x0201c7b4cba16d3c</Data>
<Data>Browne-PC\Browne</Data>
<Data>-2147483576</Data>
<Data>Microsoft Modem Device Provider</Data>
</EventData>
</Event>

Event id error no: 32079

Hope this helps?
Thanks,
e


Russ Valentine said:
Is said modem on the VHCL? What are the messages in Event viewer?
--
Russ Valentine
[MVP-Outlook]
I have vista Ultimate OEM.
I bought a new software modem, Sweex MO001 internal fax modem for
compatability. Downloaded and installed the 32bit vista drivers from
Sweex.
The modem and fax and scan software can receive faxes. but cannot send
them.
Each attempted fax send immediately fails, status as RETRIES EXCEEED.
Extended staus: Fatal error.

Any help would be eagerly received.
Thanks,
e
Click to expand...
Click to expand...
Click to expand...
 
R

Russ Valentine [MVP-Outlook]

OEM means that your Original Equipment Manufacturer is responsible for your
support, not Microsoft (under the terms of your licensing agreement). If the
modem you purchased is not on the VHCL, then you have no recourse with
either your OEM or Microsoft. If it is, then you have recourse with your
OEM.
--
Russ Valentine
[MVP-Outlook]
e said:
Erm? so that means what exactly?
That mean that the said modem is not supported by vista, and that i should
report this to the pc maker?
Problem being, is that the pc maker only had external modems in the set
up,
so i bought this one independently. Was only £9 Sterling, and was the only
cheap fax modem, i could find with so called vista 32 bit drivers. (that
do
not seem to work?)

Thanks,
e


Russ Valentine said:
Doesn't help me a bit. But if your modem is on the VHCL, it will help you
when you open a support incident with your OEM.
--
Russ Valentine
[MVP-Outlook]
e said:
Event viewer info:
PCI SoftV92 Modem
0x0201c7b4cba16d3c
Browne-PC\Browne
-2147483576
Microsoft Modem Device Provider

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft Fax" />
<EventID Qualifiers="49152">32079</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-06-22T12:48:29.000Z" />
<EventRecordID>2591</EventRecordID>
<Channel>Application</Channel>
<Computer>Browne-PC</Computer>
<Security />
</System>
- <EventData>
<Data>***************</Data> (DELETED COMPANY INFO replaced with *)
<Data />
<Data>****************</Data> (DELETED COMPANY INFO replaced with *)
<Data />
<Data>PCI SoftV92 Modem</Data>
<Data>0x0201c7b4cba16d3c</Data>
<Data>Browne-PC\Browne</Data>
<Data>-2147483576</Data>
<Data>Microsoft Modem Device Provider</Data>
</EventData>
</Event>

Event id error no: 32079

Hope this helps?
Thanks,
e


:

Is said modem on the VHCL? What are the messages in Event viewer?
--
Russ Valentine
[MVP-Outlook]
I have vista Ultimate OEM.
I bought a new software modem, Sweex MO001 internal fax modem for
compatability. Downloaded and installed the 32bit vista drivers from
Sweex.
The modem and fax and scan software can receive faxes. but cannot
send
them.
Each attempted fax send immediately fails, status as RETRIES
EXCEEED.
Extended staus: Fatal error.

Any help would be eagerly received.
Thanks,
e
Click to expand...
Click to expand...
Click to expand...
 
G

Guest

Responsible? Im not looking to blame anyone.
I was just hoping for some advice.
And i thankyou for yours.
It means i do not have to spend days kicking it around trying to get the
thing to work which i now discover is gonna fail with the current drivers.
I will just have to wait until a Cheapo internal modem is released that
actually supports vista.
Thanks for the help.
e

p.s- know anything about xp to vista peer to peer networks? (i know wrong
section!) :)

Russ Valentine said:
OEM means that your Original Equipment Manufacturer is responsible for your
support, not Microsoft (under the terms of your licensing agreement). If the
modem you purchased is not on the VHCL, then you have no recourse with
either your OEM or Microsoft. If it is, then you have recourse with your
OEM.
--
Russ Valentine
[MVP-Outlook]
e said:
Erm? so that means what exactly?
That mean that the said modem is not supported by vista, and that i should
report this to the pc maker?
Problem being, is that the pc maker only had external modems in the set
up,
so i bought this one independently. Was only £9 Sterling, and was the only
cheap fax modem, i could find with so called vista 32 bit drivers. (that
do
not seem to work?)

Thanks,
e


Russ Valentine said:
Doesn't help me a bit. But if your modem is on the VHCL, it will help you
when you open a support incident with your OEM.
--
Russ Valentine
[MVP-Outlook]
Event viewer info:
PCI SoftV92 Modem
0x0201c7b4cba16d3c
Browne-PC\Browne
-2147483576
Microsoft Modem Device Provider

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft Fax" />
<EventID Qualifiers="49152">32079</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-06-22T12:48:29.000Z" />
<EventRecordID>2591</EventRecordID>
<Channel>Application</Channel>
<Computer>Browne-PC</Computer>
<Security />
</System>
- <EventData>
<Data>***************</Data> (DELETED COMPANY INFO replaced with *)
<Data />
<Data>****************</Data> (DELETED COMPANY INFO replaced with *)
<Data />
<Data>PCI SoftV92 Modem</Data>
<Data>0x0201c7b4cba16d3c</Data>
<Data>Browne-PC\Browne</Data>
<Data>-2147483576</Data>
<Data>Microsoft Modem Device Provider</Data>
</EventData>
</Event>

Event id error no: 32079

Hope this helps?
Thanks,
e


:

Is said modem on the VHCL? What are the messages in Event viewer?
--
Russ Valentine
[MVP-Outlook]
I have vista Ultimate OEM.
I bought a new software modem, Sweex MO001 internal fax modem for
compatability. Downloaded and installed the 32bit vista drivers from
Sweex.
The modem and fax and scan software can receive faxes. but cannot
send
them.
Each attempted fax send immediately fails, status as RETRIES
EXCEEED.
Extended staus: Fatal error.

Any help would be eagerly received.
Thanks,
e
Click to expand...
Click to expand...
Click to expand...
 
H

huwyngr

E said:
Erm? so that means what exactly?
Click to expand...

VHCL = Vista Hardware Compatibility List where you can check if your
hardware is VISTA compatible.

I'm not sure that many software modems (aka WINMODEMS) are VISTA
compatible.
 
G

Guest

Thanks for that huwyngr.
Its like who would know what kfc was unless they actually ate a lot of the
santa look a likes chicken. :)
 

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