cannot send attachment Outlook 2003

[Gary Massengale]

person has Outlook 2003 on Windows XP, comcast hight speed interent and
email.

He tries to send a 1.5 meg JPG to someone, and it just sits in his outbox
before throwing a communications error that just says contact your
administrator.

You canot even delete the email unless you go offline first.

I tested his connection using the builtin testing feature in Outlook, and it
sent, plus he can send emails without attachments. Comcast allows up to 10
meg for an attachment, so I dont think that is the problem.

anybody seen this before?

gary

 

[Brian Tillman]

person has Outlook 2003 on Windows XP, comcast hight speed interent
and email.

He tries to send a 1.5 meg JPG to someone, and it just sits in his
outbox before throwing a communications error that just says contact
your administrator.

You canot even delete the email unless you go offline first.

Make sure he's not scanning outgoing mail with an antivirus program and that
the server timeout value is a reasonable value for the size of the file.

 

[Gary Massengale]

we disabled both his firewall and his antivirus, and still had the problem.
was on the phone with comcast (his ISP) for an hour, and resolved nothing.

only thing I can think of now is to backup his emails to pst, delete his
profile, and try setting it up again. It is giving an smtp error when he
tries to send attachments, but I have comcast at home same as him, and my
settings are identical, and I dont have the problem.

gary

 

[Brian Tillman]

only thing I can think of now is to backup his emails to pst, delete
his profile, and try setting it up again.

Creating a new profile won't affect the existing PST. Just point the new
profile at the existing PST.

It is giving an smtp error
when he tries to send attachments, but I have comcast at home same as
him, and my settings are identical, and I dont have the problem.

What is the SMTP error?

 

[gary]

Make sure he's not scanning outgoing mail with an antivirus program and
that the server timeout value is a reasonable value for the size of the
file.

here is the error message we are getting:

'task mail.comcast.net sending' reported error (0x8004210B):" the operation
time out waiting for a response from the sending (smtp) server. if you
continue to receive this message contact your server administrator or
interent service provider (ISP)"

'task mail.comcast.net - sending' reported error (0x800ccc0B) : 'unknown
error 0x800ccc0B'


thing is, we called Comcast and they were unable to help us.

gary

 

[Brian Tillman]

here is the error message we are getting:

'task mail.comcast.net sending' reported error (0x8004210B):" the
operation time out waiting for a response from the sending (smtp)
server. if you continue to receive this message contact your server
administrator or interent service provider (ISP)"

'task mail.comcast.net - sending' reported error (0x800ccc0B) :
'unknown error 0x800ccc0B'

So did you follow the suggestions I made?

 

[gary]

So did you follow the suggestions I made?

yup. disabled both the antivirus and firewall, increased timeout to 2
minutes. no change.

gary

 

[Brian Tillman]

yup. disabled both the antivirus and firewall, increased timeout to 2
minutes. no change.

And did you say you were properly authenticating to your outgoing server?
Have you verified that Comcast didn't change the port numbers you are
supposed to use?

 

[gary]

And did you say you were properly authenticating to your outgoing server?
Have you verified that Comcast didn't change the port numbers you are
supposed to use?

yes on both accounts.

I have a Comcast account at home, and verified that this guy's outlook is
setup exactly like mine. I have not problems sending attachments.
Gary

 

[Brian Tillman]

yes on both accounts.

Well, I'm stumped. Sorry.

 

[gary]

Well, I'm stumped. Sorry.

no prob, thanks for trying.

gary