cannot open email attachments

[Elle]

Recently installed Windows XP, and now when I get an
email with an attachment, Outlook Express will not let me
open the attachment. I get a message in the message
alert bar that "OE removed access to the following unsafe
attachments in your email". I went to
www.support.microsoft.com and got instructions to
alleviate the problem, but it did not work. The
instructions were to Click on the Tools menu, click
Options, click Security tab, click the "Do not allow
attachments to be saved or opened that could potentially
be a virus" (this was already checked). It stated that
there may be more than one way to do it, so the next
thing was to Open the email message, and on the File
menu, click SAVE ATTACHMENTS, then specify the folder in
which you want to save the attacments in the Save To
box. I was unable to click on SAVE ATTACHMENTS, as it
was grayed out. Help! I want to open my attachments!

 

[Jupiter Jones [MVP]]

Elle;
You need to make sure the box "Do not allow attachments..." is
UNCHECKED.

 

[Ben]

Jupiter Jones
I have the same problem - Where is this box located??
Ben

 

[Bruce Chambers]

Greetings --

Outlook Express' default security settings are simply trying to
protect you. OE has no way of telling whether an attachment actually
contains a virus or not, so it temporarily blocks any of those file
types that could potentially contain a virus. In Outlook Express,
Tools > Options > Security, uncheck the "Do not allow attachments to
be saved or opened that could potentially be a virus" option, assuming
you trust the source, of course. The wiser course of action, however,
would be to modify your list of unsafe files, as outlined in the KB
articles below:

Cannot Open E-Mail Attachments in OE After You Install SP1
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q329570

Information About the Unsafe File List in Internet Explorer 6
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291369

OLEXP Using Virus Protection Features in Outlook Express 6
http://support.microsoft.com/default.aspx?scid=kb;EN-US;291387


Bruce Chambers

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