Cannot open contacts after using Search

[Guest]

I have a user that has no problems opening a contact in an address book. But
if they use the 'search' tool to find the contact and they click it, they
are told they cannot access this item. I have tried re-installing and no
change.

Using outlook 2003/exchange 2003 sp2

 

[Leon Hao [MSFT]]

Hi,

As this problem may caused by many reasons, could you please collect some
information for me first?

* Information Collection
=================

1. What is the version of your Windows? Have you applied all the latest
updates?
2. What do you mean "use the search tool", do you type the contact name in
the "Find a Contact" box or do you use an add-on to do this?
3. How do you create this Address Book? Where is the address book file
location?
3. Please take a screenshot on the exact error message and attach it
directly to the newsgroup or send it to <[email protected]>
** To take a screenshot
---------------------
1. When this error message appears, press PrScrn key on your keyboard.
2. Type "mspaint" (without the quotation marks) in Start>Run box and click
OK.
3. Click Edit>Paste to paste the screenshot.
4. Save it as JPEG file type and send it as Email attachment.
---------------------

Meanwhile, you can try this:

Test in Outlook Safe Mode
===================

Outlook Safe Mode can narrow down issues which are caused by any
extensions, corrupted resources, files, registries, or templates.

1. Click Start | Run.
2. In the Open box, type: "Outlook /safe" (without the quotation marks)
Notes: There is a space character between Outlook and the forward slash (/).
3. Click OK.

Create a new profile
===============

If this issue persists, I suggest that we create a new Outlook profile. A
new profile is a new environment for us to use Outlook. To create a new
profile is only for a test to see if the problem is related to the corrupt
profile of Outlook. Creating a new profile will not do any damage to the
old profile. Please refer to the following article to create a new profile
in Outlook.

829918 How to create a new e-mail profile in Outlook 2007 and in Outlook
2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;829918


Regards,

Leon Hao

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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