Cannot install Windows Defender & Automatic Updates does not work

[Guest]

After having problem getting my Windows to read as genuine, someone from the
telphone support staff got it working. Now automatic updates do not work, yet
when I try to install Defender, I get a message saying that the Update file
cannot be verified, and another message saying I need to download some
updates from the site. I go to the site, and the page just loads and then
nothing happens.

 

[Rock]

After having problem getting my Windows to read as genuine, someone from
the
telphone support staff got it working. Now automatic updates do not work,
yet
when I try to install Defender, I get a message saying that the Update
file
cannot be verified, and another message saying I need to download some
updates from the site. I go to the site, and the page just loads and then
nothing happens.

By site do you men the Windows Update site? You should post your windows
update question to the experts in the windows update newsgroup. Include all
the error messages your getting: microsoft.public.windowsupdate.

For the Defender issue if fixing windows update doesn't allow it to be
installed then post with details to one of the Defender newsgroups:

http://www.microsoft.com/athome/security/spyware/software/newsgroups/default.mspx

 

[PA Bear]

Microsoft has established separate newsgroups for Windows Defender support
and comments. See
http://www.microsoft.com/athome/security/spyware/software/newsgroups/default.mspx

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/mi­crosoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate