Cannot install Microsoft applications!?!?


M

Michael

Ok I'm really stumped here... I have a Win2K Pro machine that for some
reason will not allow me to install any Miicrosoft applications on it (ie.
Office 97, Office 2000, Visual Basic 5 or 6, etc.).

When I put the Microsoft app. CD in the drive and it auto-runs, I get the
CD's menu application, but when I choose to install the product that 1st
screen goes away and I get the app-starting mouse pointer and then
nothing... no error message, no nothing! I'm stumped!

I've checked the Event Logs and there's nothing being logged either. I even
copied the MS Access Setup.exe program from the Office 97 Pro CD to my local
hard drive and tried directly executing it.... app-starting mouse pointer,
then nothing. Grrrrrrr!

I can and have installed a few other programs from other vendors on this PC
without any problems. It appears to be a Microsoft installer specific
problem.

Any ideas anybody?

- Michael
 
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D

Dave Patrick

You might look for the various application setup log files, ask them in
office.setup or possibly try repairing the operating system.

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?kbid=292175

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
http://support.microsoft.com/default.aspx?kbid=306952

Be sure to apply SP4 and these two below to your repair install before
connecting to any network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/details.aspx?amp;displaylang=en&familyid=B54730CF-8850-4531-B52B-BF28B324C662&displaylang=en



--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 

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