cannot delete or move message from outbox

[Steve Cochran]

That's a pretty smart workaround.

steve

Here's the simple way. For a start, don't bother to go and get a mac: I'm
a
mac guy but darn it my daughter went and got a Vista machine and I have to
sort out all her Microsoft profblems for her so my being a Mac guy didn't
save me.

But at least I know not to follow the sort of hugely compluated advice
that
tends to get doled out with anything do do with Micrsoft.

My daughter's new machine is 10 days old and she must have sent all of ten
emails before this show-stopping amazingly shabby bug hit her.

I found that this worked (read to the end before starting - even easier
suggestion at the end): I went into Tools / Accounts/ and selected the
email
account which had the stuck email. In its Properties I changed the account
name by adding the numberal '2' after it - but add anything you like.
Now,
while still in properties, use the 'Export' button to save this account
data
somewhere eg in My Documents'. Cancel out of Properties so that the
existing
account name is not actually changed.

Now use the button 'Add' to create a new account, and then simply use the
"Import " button to re-import the account which you just exported. So you
end
up with two accounts with identical settings, different name. Make the
account with the new name ('2' added) your Default account.

For any emails in your outbox (other than the corrupted one which is
giving
an error when you try to delete it) double click them to open them and
change
the 'sending account' to the new account via the dropdown; then either
save
it or send it.

From now on all 'sending' will be from the new default account and wil be
successful. Mail will not attempt to send the corrupted email unles you
try
to send from the original account. You'll still have the bad email in your
Outbox but it won't do any harm there: you won't get any messages about it
and you'll be able to send emails again using the other account.

I'm no longer at my daughter's machine so all this is from memory: hope
that
I've accurately recalled the steps.

By the way, it occurred to me later that it might not even be necessary to
create the second account; you could first try just changing the name of
the
existing account by adding '1' and saving. Then maybe this renamed account
won't try to send the bad email which is owned by the account as
originally
named. If this doen's work, do the extra account thing above.

I'm so glad I'm a mac guy. Hope this helps someone.

 

[Guest]

Sigh!
Thanks for the advice in simple terms. It worked. Does your daughter also
have office 2007? I also new laptop with vista and have loaded new office
2007 and have problem sending emails with attachments where the receiver
can't open attachment although the paperclip is present. The receiver
doesn't have word 2007 or vista , although another recipient on xp with word
2007 can open same attachment, any suggestion? I have read other discussions
but can't understand how to fix it.

 

[Guest]

I have a new laptop that i bought two weeks ago....and sure enough, I can
not delete an e-mail message.

I called HP tech support and they advised me they don't support Microsoft
Windows mail (unless I pay for the support).

So, in a nutshell, I don't understand the answers you have posted here in
this here forum or news groups...

I need to have someone step by step walk me through how to fix this
defective software product so I can use it...

I don't understand CMD and administrator...sorry, just a non-techie here...

 

[Gary VanderMolen]

By default, Word 2007 saves files with a .docx extension.
You can change the default so that it saves with the more
compatible .doc extension. Alternatively, those with older
Word versions can get a patch from Microsoft which will allow
the older version to understand the new .docx format.

Gary VanderMolen

 

[Guest]

Hi ad

Glad it worked for you. My daughter had Office XP on her previous machine
but before insttalling it on her new Vista machine I did some googling to
find out whether it was compatible: nothing on Microsofts sites about this
(fat lot of help there) and found pretty conflicting advice elsewhere.

In the course of this I came across one US university site where the advice
to the campus was to hold off switching to Office 2007 because it was so
diffrent to previous versions in terms of the user interface and would
require a steep learning curve; another factor was the change in the document
suffix and the issue of compatibility of documents with older versions.
probably this is the source of your problem but your reply from Gary
VanderMolen covers this.

By the way, I installed the Ofice XP on my daughter's Vista machine and it
went on without problem and appears to be fine. But I'm a bit worried about
using Office XP updates (security fixes etc) since they generally state the
the updates are for OS versions up to Windows XP. But then most likely
Microsoft simply has not updated this information, so who knows?

Sigh

 

[Guest]

I fixed the problem, and it worked for awhile, but now when I try and start
winmail it says:
"Windows Mail could not be started. The application was unable to open the
WIndows mail message store. Your Windows Mail mailbox data is currently being
used by another program, such as a virus scanner."

Of course I have long since dleted Macafee and other non-sense trying t fix
the priginal problem so its not that.
When I click OK to the above message I get the following:
"Windows Main could not be started because MSOE.DLL could not be initialized"

What now?

As an editorial I think the fact that I (as well as many others apparently)
in 2007 still have to revert to DOS prompts to fix Micosoft Vista is a
condemnation beyond description.

 

[Steve Cochran]

You can try the repair again. If that doesn't work, then you'll have to
delete the database files.

Go to the directory where the database is located
%USERPROFILE%\AppData\Local\Microsoft\Windows Mail\

Where %USERPROFILE% is "c:\users\username" whatever your user name is and
then delete the WindowsMail.MSMessageStore file and then go to the
subdirectory \backup\new and delete the file there as well.

Then it should start clean.

steve

 

[Guest]

I have had this problem for about a month. I've call Microsoft, Gateway, my
ISP...noone could help. I tried what you said to do and IT WORKED!!! I am
now able to send emails again. Thank you so much for offering this
suggestion!!!

 

[Guest]

I had this problem today where the message has no address and it cannot be
deleted in web mail. I think I have an answer . This worked for me. I deltes
one messages at a time. In web mail , do the following steps.
in this order, go to Tools, Options, Advanced, Maintenance, Check all Boxes,
next Clean Up Now, Remove messages, Delte, then close open display. Close,
Close, OK the finally Close and re-open web mail. Go to depte messages
foldeer and the messages is gone from the folder. You may have to repeat for
other undeleted messages the same process. I hope this helps. It worked for
me.

 

[Gary VanderMolen]

There's no such thing as a standard web mail client program.
Each ISP has a different version with different features.
So, it's not clear what you mean by referring to specific buttons
"in web mail".

Gary VanderMolen

 

[Guest]

Gary
I was only talking of the problem with VISTA system webmail. Using their own
commands. I realize not all webmail system are the same.

 

[Gary VanderMolen]

Vista's mail program doesn't do webmail. It only does
POP3 and IMAP mail.

Gary VanderMolen

 

[Guest]

Gary
My apologies, I was talking about the issue with VISTA Mail not web mail. 3
of my messages seemed to have frozen in the software and I was unable to
permanently delete from the normal delete button or "X" button but when I did
all the steps I posted it worked. I was reading some of the posts and I was
trying to help others to this specific problem with that specific new
software. Sorry for the confusion, I am new to this posting thing on
communities because at the time it asked me to resolve it by confering with
the computer communities.

 

[Guest]

Steve,

I keep getting 'Unknown Error Has Occurred' message for a cluster of 9
messages in my Window's Mail Inbox. I can open and delete new messages as
they come in, and can delete messages from the deleted box. I am not a techy
and do not want to mess with admin. sorts of things and code as I am afraid I
will just screw something else up. I have tried to move these messages to a
new folder (didn't work), have tried opening them (but they won't open.) I
have noticed that quite a number of others have had similar problems to this
.. . .is there a patch available, or will MS be coming out with a patch for
this problem soon?

Roger

 

[Guest]

Steve, Why doesn't Microsoft just fix the obvious glitch in Vista with a
downloadable PATCH? Don't they see all the" Hits " on this site with everyone
having the same dang problem. Vista is turning out to be another Millennium.

 

[Steve Cochran]

Don't ask my why Microsoft doesn't care. I've been battling them,
sometimes single-handedly, for 10 years and the people have changed, but
their policies haven't.

It took them 5 years to come up with this OS. How long do think its going
to take them to fix it if they every do? There are bugs from OE4 still in
WinMail.

I'm just as po'ed and frustrated as any other user.

steve

 

[Steve Cochran]

Try marking them read and see if you can then delete them. Otherwise just
ignore them.

steve

 

[Guest]

Steve,I don't know how to Repair Database after I deleted all the files. Then
I don't know how to run the command prompt as Admin. Where or what keys do I
have to enter or hit to do or get to the "Command Prompt? I'm halfway there
just can't proceed with the current directions. Can you simplify the
directions just a little more for me. I'm computer stupid I guess. Thx.

 

[Gary VanderMolen]

There are many ways to get to a Command Prompt.
One of the easiest is to click the Start globe, the cursor will then be
in the Start Search bar at the bottom. Type the word Command,
and you'll see a bunch of results pop up. The top result should be
Command Prompt (under Programs). Right-click on it and select
"Run as administrator"

Don't get your hopes up, because this process did not fix it for me.

..Gary VanderMolen

 

[Steve Cochran]

Try using my WMUTil program. I made it easier with that. See
www.oehelp.com/WMUtil/

It probably won't help in your situation. Try setting up another copy or
your mail account and then delete the original copy. Then close and reopen
WinMail and then see if you can delete that message.

steve