Can you help, does my printer need a new fuser or something else???


D

DannyBoy

Hi I have a HPLJ 5200 that I have to look after and it is out of
warranty - It will not print if the paper is placed in tray 2 or 3 but
will if it is in the manual feed tray, tray 3. If I try to print from
tray 2 or 3 the paper does not get all the way through to the top - it
always gets stuck. Below is the output from printers event log. Could
someone explain this to me?
Thanks for your time
Dannyboy

50 14832 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
49 14831 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
48 14830 13.20.00 PRINTER COULD NOT AUTOMATICALLY EJECT PAPER
47 14838 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
46 14811 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
45 14810 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
44 14809 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
43 14736 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
42 14735 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
41 14734 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
40 14733 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
39 14732 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
38 14731 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
37 14730 50.4 Printer Error
36 14730 13.20.00 PRINTER COULD NOT AUTOMATICALLY EJECT PAPER
35 14732 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
34 14625 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
33 14624 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
32 14623 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
31 14622 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
30 14621 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
29 14625 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
28 14624 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
27 14623 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
26 14622 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
25 14621 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
24 14627 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
23 14626 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
22 14625 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
21 14624 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
20 14623 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
19 14622 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
18 14621 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
17 14620 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
16 14618 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
15 14616 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
14 14608 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
13 14607 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
12 14606 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
11 14605 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
10 14604 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
9 14603 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
8 14602 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
7 14601 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
6 14600 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
5 14527 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
4 14526 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
3 14525 13.02.00 PAPER FEED 1, PAPER STOPPED JAM
2 13671 13.05.00 FUSER OUTPUT, PAPER LATE JAM
1 13670 13.05.00 FUSER OUTPUT, PAPER LATE JAM
 
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C

csmith

I had a similar problem with a 4350 printer and it was a sensor that
was bad. I believe I was told the sensor was still seeing the paper in
the printer and would send a jam signal. Sometime a good cleaning will
cure the problem.
 
D

DannyBoy

<snip>

It is extremely unlikely that this is a fuser problem, in fact I would say it
can't be based on your description and the error codes you posted.
If you separate tray 3 from the printer do you still get jams from tray 2?
Does the jam occur every page?
Did both trays suddenly exhibit this failure at the same time?
Is there any sign of damage to the leading edge of the paper when it stops in
the printer, however slight?
Sensors can fail but it is a very rare occurence. It may be worth carefully
blowing out the paper path using dry compressed air (available in a can) but
remove as much toner from the paper path as you can before you do this and
expect the first 10 or more pages to be printed afterwards to be quuite dirty.
Most likely this is a feed roller issue and you are getting "paper late" due to
the roller not picking up the paper. Does the paper have a scuff mark on it
roughly in the centre very near the top of the page (these can be quite hard to
see).
You can remove the feed roller and clean it with a damp cloth, if it improves
performance a little then you need to replace the rollers and separation pads
in trays 2 and 3. If you need the part numbers and instructions on replacement
(very easy on this printer) let me know.

Tony
MS MVP Printing/Imaging
Hi thanks for posting a relpy I have been away fro a few days and have
not been able to get back in touch sooner - Anyway
I have removed tray 3 from the printer and still have got paper jams
from tray 2.
Yes paper jams on every occassion.
I dont know how long the printer has been failing as I am new here and
users can not tell me if both trays 2 and 3 both failed at same time.
Paper is fine /w regards to its leading egde.
I have not as yet tried the clear the paper pathway with compressed
air though I will do so and also I will try to clean the feed roller
as I believe that there is a slight mark on print jobs near the top of
the paper.
I must say thanks for your help and If the above advise does not work
than I will be back in touch to get the part numbers
Regards
Dan
 
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It's nine years late, but this may help anyone looking for the answer. When you see repeated 13.02 it usually indicates a problem with the pickup solenoid. There's a spacer pad that keeps the clapper from closing all the way to the magnet. Over time, that pad breaks down into sticky goop that causes the clapper to stick sometimes, causing the error. The sensors sense paper arriving at the wrong time and trigger an error.
The tray 2 solenoid is buried several layers in on the right side of the printer. You need to remove the right side cover, the lower right cover (power switch activator panel), the formatter, the DC controller cover, the metal cover below it, unplug 7 or so cables on the DC controller card, then remove the black plastic wire guide cage. Remove the solenoid. Scrape off what remains of the pad and all the goop, and clean with alcohol or mineral spirits. Replace with adhesive felt, thinned down adhesive hook and loop (the fuzzy side). Or wrap that area with electrical tape. Make sure when the clapper is closed it is parallel with the magnet. Put everything back together. Download the 5200 service manual before attempting all this--there are photos to guide you.

The tray 3 solenoid is located in that unit and much easier to access. Again see service manual.

If it is tray 1, open the cartridge door, on the right, outer side, close to the hinge area, you'll see the solenoid. Press the clapper closed to see if it sticks. If so, you can probably scrape, clean, and get something in there without disassembly.
 

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