Can receive email only once per launch of Windows Mail

[Jiasheng \(Jason\) Song]

Hi,

My problem with the Windows Mail is that I can only receive email once per
launch of the program. If I need to check email again, I have to re-launch
the program. I did not see any body complain this. Looks like the problem is
very unique to me?

If I want to check email one more time without re-launching, what I get is
the message says: "Some errors occurred while processing the requested
tasks. Please review the list of errors below for more detail". But under
the "Errors" tab, there is nothing to show. Under the "Tasks" tab, looks
like it did nothing for me, and says: "0 of 6 tasks have completed
successfully".

I can send emails aright, whenever I would like to.

Can anybody help?

Thank you very much!

Jason

 

[Gary VanderMolen]

That type of error is often caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.

 

[Jiasheng \(Jason\) Song]

Hi Gary,

Thank you for your response. I am using the Norton Internet Security system.
I tried to turn of the email scanning but that did not solve the problem. Do
you have any other suggestion?

Best,

Jason


That type of error is often caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.

 

[Gary VanderMolen]

Norton antivirus is among the top three troublemakers for Windows Mail.
Symptoms often don't start until after several months.
The only way you can prove or disprove that Norton is the culprit is to
uninstall it, followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of aggressive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Frank Saunders MS-MVP IE,OE/WM]

Hi Gary,

Thank you for your response. I am using the Norton Internet Security
system. I tried to turn of the email scanning but that did not solve the
problem. Do you have any other suggestion?

Best,

Jason


That type of error is often caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.

Email scanning should be turned off in any anti-virus. Also exclude EML
files from the scan. It provides no protection not provided by the regular
resident protection.
Besides that, McAfee and Norton are not compatible with Windows Mail and
Outlook Express and should be uninstalled. The latest version of Trend's
anti-virus seems to be causing problems too.