G
Guest
Hi,
My brand, spanking new PC has just started doing something strange and
annoying! I have XP home running on it. The problem occurs when I open up
Musicmatch Jukebox (it came with the system and is generally great once
upgraded) and then go to insert a CD to play on it. When I put the audio CD
into either of my drives (a DVD and a RW), then I can hear the disk whir like
it's supposed to and then the system restarts itself and tels me it's just
recovered from a "serious error". Not good. It also offers to show the
details which were;
BCCode : b8 BCP1 : 00000000 BCP2 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1
and then more detail it shows;
C:\DOCUME~1\MARKPH~1\LOCALS~1\Temp\WER7c74.dir00\Mini052405-02.dmp
C:\DOCUME~1\MARKPH~1\LOCALS~1\Temp\WER7c74.dir00\sysdata.xml
all of which may as well be Greek to me! I'm assuming some of you more
technical folks will hopefully be able to glean some sense from it!
This may not be related but...if I leave a music CD or a DVD in one of the
drives, shutdown and then start up again, I get a message saying "windows
cannot read disk, please insert disk" or words to that effect. The dialogue
box that displays this cannot be gotten rid of! I have to remove any disks
and then restart and it's okay. I guess it's trying to read the windows CD,
but this wil be difficult as I don't have one! (my system came with windows
preinstalled and no disk.)
This may or may not be related (it all seems to centre around the disk
drives though!).
Any helpful suggestions will be much appreciated (please, if possible, dumb
any technical stuff down as much as you can as I'm not too hot with that side
of things!).
Thanks for reading
Mark
My brand, spanking new PC has just started doing something strange and
annoying! I have XP home running on it. The problem occurs when I open up
Musicmatch Jukebox (it came with the system and is generally great once
upgraded) and then go to insert a CD to play on it. When I put the audio CD
into either of my drives (a DVD and a RW), then I can hear the disk whir like
it's supposed to and then the system restarts itself and tels me it's just
recovered from a "serious error". Not good. It also offers to show the
details which were;
BCCode : b8 BCP1 : 00000000 BCP2 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1
and then more detail it shows;
C:\DOCUME~1\MARKPH~1\LOCALS~1\Temp\WER7c74.dir00\Mini052405-02.dmp
C:\DOCUME~1\MARKPH~1\LOCALS~1\Temp\WER7c74.dir00\sysdata.xml
all of which may as well be Greek to me! I'm assuming some of you more
technical folks will hopefully be able to glean some sense from it!
This may not be related but...if I leave a music CD or a DVD in one of the
drives, shutdown and then start up again, I get a message saying "windows
cannot read disk, please insert disk" or words to that effect. The dialogue
box that displays this cannot be gotten rid of! I have to remove any disks
and then restart and it's okay. I guess it's trying to read the windows CD,
but this wil be difficult as I don't have one! (my system came with windows
preinstalled and no disk.)
This may or may not be related (it all seems to centre around the disk
drives though!).
Any helpful suggestions will be much appreciated (please, if possible, dumb
any technical stuff down as much as you can as I'm not too hot with that side
of things!).
Thanks for reading
Mark