Calendar Time Scale

[Guest]

hello;

I am having an issue where after i change the Calendar time scale from 1/2
hour increments to 15 min it keeps reverting back to 1/2 an hour. I cannot
find any documentation on how to correct this.

Thanks

 

[Sally Qiu [MSFT]]

Hi Alabama,

Thanks for posting.

From your post, I understand your concern is

You cannot keep the customized "Time scale" setting in the Calendar. When
you set it to 15 minutes, it rolls back to 30 minutes after next opening.

If I am off base, please feel free to let me know.

I suggest we first test the following steps for this issue:

Step 1: Start Outlook in Safe Mode
----------------------
Please run Outlook in Safe Mode to bypass any Add-Ins:

- Close Outlook.
- Click Start-->Run, type "Outlook /Safe" (Quotation marks are not included
and there is a space between Outlook and /safe) and press Enter.

If the problem does not occur at this time, then please select Tools ->
Options -> Other -> Advanced Options -> Add-In Manager and then clear all
the checkboxes, add one check back each time to the list of Add-In, restart
Outlook, and repeat the above procedure. Once the issue reappears again, we
can determine which add-in causes this problem and then disable it.

If the issue persists, we can narrow down that the issue is not caused by
some third party add-ins, we can go on to the steps below:

Step 2: Reset the default views
---------------------
1. Close Outlook.
2. Click Start -> Run.
3. Input the following command to reset the view settings

Outlook /cleanviews

4. Restart Outlook and test the issue again.

If the issue persists, let's go on to Step 3:

Step 2: Create a new Outlook profile
----------------------
I suspect the current profile of Outlook has been corrupted. Please perform
the following steps to create a new profile:

1. Close Outlook.
2. Click Start menu-> Control Panel. If Control Panel is not in Classic
View, click Switch to Classic View on the upper left of the window. And
then double-click the Mail icon.
3. Click Show Profiles and then click Add. In the New Profile dialog box,
type a descriptive name for the new profile in the Profile Name box, and
then click OK.
4. In the E-mail Accounts dialog box, click "Add a new e-mail account", and
then click Next.
5. Select the appropriate server type for your e-mail account, and then
click Next.
6. Fill in the appropriate information as prompted, and then click Next and
Finish as needed.
7. Click the "Prompt for a profile to be used" option and click OK. This
way, you will be prompted for a profile when starting Outlook.
8. Restart Outlook and select the new profile.

If the problem does not exist in the new profile, you can refer to the
import and export section in following Microsoft Knowledge Base article to
import the data into new profile.

287070.KB.EN-US OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070

Note: This article also applies to Outlook 2003.

Hope the information helps. If you have any other concern on this issue,
please feel free to let me know.

Expect your reply and have a good day!

Thanks & Regards,

Sally Qiu, MCSE 2003
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
We also love to hear your product feedback!
Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader:
microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
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======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

--------------------

 

[Guest]

Hello Sally

Thank you for your reply. I have tried all the steps you outlined but am
still having the same result. Lets make sure we are talking about the same
thing. If i am in the Calendar, and I right click and go to other settings.
The on the time scale option you can change the increments to 10 min 5 min ,
etc. When i change this and then go to create an appointment, the time scale
still shows 1/2 hour increments. I hope this clarifies

 

[Sally Qiu [MSFT]]

Hi Lee,

Thanks for your update and clarify your concern is that you have changed
the 15 minutes increment in Calendar, however, when you create a
appointment, you still go 30 minutes increment.

I find we can only get the first time with 15 minutes increment correctly
in End Time in a new appointment. However if we drag the list, the time is
still 30 minutes.

Sorry that this is designed setting in Outlook. I have searched and tested
lots of time and failed to find a useful work around.

I have reported this issue to our development team for you. At the same
time, we are very interested in your thoughts and opinions for improvements
that we can make to provide the features and functionality you and your
customers would like to see.

Please take a moment to share this with the partner managed newsgroup lead
team in the Partner Feedback newsgroup:

For NNTP readers: Microsoft.private.directaccess.partnerfeedback
For web interface: Partner Feedback

We will ensure your thoughts and requests are routed to the appropriate
product group.

If you are interested in making your opinions count in a usability study,
we conduct several types of studies on an ongoing basis from lab research
on campus to survey and site visits. More information here:

http://www.microsoft.com/usability/enroll.mspx

To provide your feedback directly to the product groups:

https://support.microsoft.com/common/survey.aspx?scid=sw;en;1214&showpage=1&
WS=Wish&url=http%3a%2f%2fwww.microsoft.com%2fireland%2fcontact%2fa

Sorry for the inconvenience and thanks for your understanding.

Thanks & Regards,

Sally Qiu, MCSE 2003
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
We also love to hear your product feedback!
Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader:
microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

--------------------

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