Calculation Question

  • Thread starter Thread starter Mary C
  • Start date Start date
M

Mary C

Ok here goes I have to calulate this for a month and can not come up with how
to do it so any help will be great.

Dept Ansd Calls Average time to Answer
2 247 0:00:06
3 133 0:00:33
4 59 0:00:08
5 586 0:00:32
6 3202 0:01:25
totals: 4227
I need an average time the total calls were answered in
I think I am dense but can not come up with a calculation

Thanks for your help.
 
One way:

=SUMPRODUCT(B2:B6,C2:C6)/SUM(B2:B6)

Format the result as time.
 
add up("Ansd Calls" times "Average time to Answer") for all the dept and
then divide by the total "Ansd Calls"
 
Assuming the numbers are in column B and the times (minutes:seconds) are in
column C:

=SUMPRODUCT(B2:B6,C2:C6)/SUM(B2:B6)

formatted as [mm]:ss this will display as:

01:10
 
Thanks for your help, the formula worked wonderfully and I am now a happy
camper!
--
Mary C


Gary''s Student said:
Assuming the numbers are in column B and the times (minutes:seconds) are in
column C:

=SUMPRODUCT(B2:B6,C2:C6)/SUM(B2:B6)

formatted as [mm]:ss this will display as:

01:10

--
Gary''s Student - gsnu200783


Mary C said:
Ok here goes I have to calulate this for a month and can not come up with how
to do it so any help will be great.

Dept Ansd Calls Average time to Answer
2 247 0:00:06
3 133 0:00:33
4 59 0:00:08
5 586 0:00:32
6 3202 0:01:25
totals: 4227
I need an average time the total calls were answered in
I think I am dense but can not come up with a calculation

Thanks for your help.
 

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