cable modem setup

[shcr]

I'm helping my mom to figure why her cable modem is causing lockups, and
stops responding. I'm down to my last couple of ideas and will go to her
house tomorrow.

I just thought of something while looking at user guides for Motorola
Surfboard modems (which she has) I think a SB4200 or earlier.
Since I'm not at her pc at the moment I cannot confirm. But I realized
tonight that she has an ethernet cable from the modem to the pc AND a coax
cable from the modem to the pc. I have DSL personally and didnt realize
cable modem required coax from the modem to pc?

I'm going tomorrow to double check IRQ conflicts. Disable her modem as its
not used, verify that there is no timeout setting for her connection. I
am most curious about this coax to the computer and whether that is
necessary.

TIA


--

 

[Peter]

Hi,

No, the coaxial cable is connected from the cable TV
socket to the modem and the ethernet cable from modem to
PC.

I would suggest you to clear all the internet cache,
cookies and history; check for spywares, trojan horse and
virus; run chkdsk and defrag; also check the page files
(virtual memory)to ensure it is not corrupted.

Peter

 

[shcr]

I'm even more curious now. There is a coax and ethernet to the pc. Guess
both aren't from the modem though.

I cleaned the pc when starting this. Cleaned viruses, ran spybot and
ad-aware, installed zone alarm etc. I'll clear the cache, temp files etc.
when checking the other things I mentioned below.

Thanks

 

[Michael]

-----Original Message-----
I'm helping my mom to figure why her cable modem is causing lockups, and
stops responding. I'm down to my last couple of ideas and will go to her
house tomorrow.

I just thought of something while looking at user guides for Motorola
Surfboard modems (which she has) I think a SB4200 or earlier.
Since I'm not at her pc at the moment I cannot confirm. But I realized
tonight that she has an ethernet cable from the modem to the pc AND a coax
cable from the modem to the pc. I have DSL personally and didnt realize
cable modem required coax from the modem to pc?

I'm going tomorrow to double check IRQ conflicts. Disable her modem as its
not used, verify that there is no timeout setting for her connection. I
am most curious about this coax to the computer and whether that is
necessary.

TIA

entrance to the cacle modem. From modem a CAT-5 cable go
to the ethernet card in the computer.