Business FAX in To Box

[Rose]

Using Office 2003. Just updated to SP-3 online. Now when I click on a
Contact who only has a Business FAX, and choose SEND Message to Contact
(Toolbar ICON or Action) their FAX info does not show in the TO box. It is
simply blank. I have FaX Transport in place. This worked before the SP-3
update just fine.

Can anyone please tell me how I can get this functionality back???

 

[Russ Valentine [MVP-Outlook]]

SP3 does not remove this capability. Tell us the rest of the story. Tell us
what happens when you select the fax address from the Outlook Address Book.

 

[Rose]

Works fine if selected from the Select Names dialog box.

SP3 does not remove this capability. Tell us the rest of the story. Tell us
what happens when you select the fax address from the Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]

Using Office 2003. Just updated to SP-3 online. Now when I click on a
Contact who only has a Business FAX, and choose SEND Message to Contact
(Toolbar ICON or Action) their FAX info does not show in the TO box. It
is
simply blank. I have FaX Transport in place. This worked before the SP-3
update just fine.

Can anyone please tell me how I can get this functionality back???

 

[Russ Valentine [MVP-Outlook]]

You'll have to do more troubleshooting at your end. There is more to this
story than just installing an update. Open a Contact that does not work and
examine the fax fields. Are they resolved? If you create a new Contact from
scratch, does it work?
--
Russ Valentine
[MVP-Outlook]

Works fine if selected from the Select Names dialog box.

SP3 does not remove this capability. Tell us the rest of the story. Tell
us
what happens when you select the fax address from the Outlook Address
Book.
--
Russ Valentine
[MVP-Outlook]

Using Office 2003. Just updated to SP-3 online. Now when I click on a
Contact who only has a Business FAX, and choose SEND Message to Contact
(Toolbar ICON or Action) their FAX info does not show in the TO box.
It
is
simply blank. I have FaX Transport in place. This worked before the
SP-3
update just fine.

Can anyone please tell me how I can get this functionality back???

 

[Rose]

No it does not work with a new contact from scratch. In Outlook 2003, with
no SP's, it works just fine. So, something between No SP and SP-3 removed
the functionality.

Appreciate any help you can give...

You'll have to do more troubleshooting at your end. There is more to this
story than just installing an update. Open a Contact that does not work and
examine the fax fields. Are they resolved? If you create a new Contact from
scratch, does it work?
--
Russ Valentine
[MVP-Outlook]

Works fine if selected from the Select Names dialog box.

SP3 does not remove this capability. Tell us the rest of the story. Tell
us
what happens when you select the fax address from the Outlook Address
Book.
--
Russ Valentine
[MVP-Outlook]
Using Office 2003. Just updated to SP-3 online. Now when I click on a
Contact who only has a Business FAX, and choose SEND Message to Contact
(Toolbar ICON or Action) their FAX info does not show in the TO box.
It
is
simply blank. I have FaX Transport in place. This worked before the
SP-3
update just fine.

Can anyone please tell me how I can get this functionality back???

 

[Russ Valentine [MVP-Outlook]]

Can't do anything more here without exact steps to repro. I have no
information to go on. There is a huge amount of territory between no SP and
SP3, and I doubt a SP is even related. You should also try to recall what
steps actually created the problem in the first place, as well as answer the
questions I posed. Include exact steps you are using to send a fax (still
not clear from your description), what happens, error messages, and Event
viewer.

You should try all the standard maintenance procedures: Repair your data
store, reset the Address Book Service, and if necessary, create a new
profile.
--
Russ Valentine
[MVP-Outlook]

No it does not work with a new contact from scratch. In Outlook 2003,
with
no SP's, it works just fine. So, something between No SP and SP-3 removed
the functionality.

Appreciate any help you can give...

You'll have to do more troubleshooting at your end. There is more to this
story than just installing an update. Open a Contact that does not work
and
examine the fax fields. Are they resolved? If you create a new Contact
from
scratch, does it work?
--
Russ Valentine
[MVP-Outlook]

Works fine if selected from the Select Names dialog box.

:

SP3 does not remove this capability. Tell us the rest of the story.
Tell
us
what happens when you select the fax address from the Outlook Address
Book.
--
Russ Valentine
[MVP-Outlook]
Using Office 2003. Just updated to SP-3 online. Now when I click
on a
Contact who only has a Business FAX, and choose SEND Message to
Contact
(Toolbar ICON or Action) their FAX info does not show in the TO box.
It
is
simply blank. I have FaX Transport in place. This worked before
the
SP-3
update just fine.

Can anyone please tell me how I can get this functionality back???