Business Contact History

  • Thread starter Thread starter Lizadia
  • Start date Start date
L

Lizadia

I am experiencing problems with the "Add" section under
Business Contacts/Business Contact History. The "Add"
section is supposed to reflect the historical
communication data (e-mail, tasks, phone calls, etc) for
that specific contact instead every e-mail from my e-mail
folder shows for each and all contacts. The only odd
experience that I can tie this problem to was when I
downloaded the "Windows XP SP2" update. If anyone knows
about this issue, please help. Thank you.
 
BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.
 

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