Bulk Mailout Stopped by Norton

[Magnusfarce]

I am working with Office 2003, and finally mastered mail merges with
Outlook. I did a test mailout to the several people in our company and
everything worked fine. Flushed with success, I attempted to send a larger
group of e-mails to all my clients (about 600) and they appeared to go out
just fine according to Outlook, i.e, they showed up in the sent folder just
fine. However, while they were going out over a period of two or three
minutes, I got a series of repeating messages from Norton (I use Norton
Utilities and Internet Security on this machine) stating the e-mails did not
go out because my connection was terminated. I only got a dozen or two of
these messages (not 600) and then they stopped. I use cable for high speed,
and am pretty sure that there was no interruption in service. I think it
was some sort of bottleneck created by one of the Norton products. After a
few phone calls to clients, it appears that none of the messages actually
went out.

I'm considering two solutions: turn off all Norton services and try again,
or cut the mailout into smaller blocks on the assumption that it was a size
related problem.

Does anyone know what may have caused this problem and how to get around it?
Any help would be greatly appreciated.

- Magnusfarce

 

[Brian Tillman]

I am working with Office 2003, and finally mastered mail merges with
Outlook. I did a test mailout to the several people in our company
and everything worked fine. Flushed with success, I attempted to
send a larger group of e-mails to all my clients (about 600) and they
appeared to go out just fine according to Outlook, i.e, they showed
up in the sent folder just fine. However, while they were going out
over a period of two or three minutes, I got a series of repeating
messages from Norton (I use Norton Utilities and Internet Security on
this machine) stating the e-mails did not go out because my
connection was terminated. I only got a dozen or two of these
messages (not 600) and then they stopped. I use cable for high
speed, and am pretty sure that there was no interruption in service.
I think it was some sort of bottleneck created by one of the Norton
products. After a few phone calls to clients, it appears that none
of the messages actually went out.

Never scan outgoing messages with a tool like Norton. It can lead to
problems like you describe.